Customer Success Manager

BloomReach Inc.; Remote; GBP 45,000 - 65,000; Full time

Job summary

A leading technology company in the UK is seeking a Customer Success Manager to join their expanding team. In this role, you will help top e-commerce businesses enhance their performance by building long-term client relationships and serving as their trusted advisor. The ideal candidate has 2-3 years of experience in B2B SaaS, particularly in e-commerce analytics, along with a deep understanding of client business models and industry trends. The company offers a flexible virtual-first working environment and various employee benefits.

Benefits

Professional education budget

Flexible working hours

Employee Assistance Program

Volunteering days off

Qualifications

• 2–3 years of work experience in B2B SaaS for online retail.
• Experience as an Account Manager/CSM or similar role.
• Strong ability to understand clients’ business models.

Responsibilities

• Help e-commerce businesses improve their performance.
• Build long-term relationships with clients.
• Ensure value delivery from cooperation with clients.

Skills

B2B SaaS experience

Understanding of e-commerce

Client relationship management

Knowledge of performance marketing

Self-organization

Fluent English

Job description

We are currently expanding our Customer Success team, and we're looking for a new colleague as Customer Success Manager (CSM) for the UK. Could you be one of them?

Key Responsibilities

• Help top e‑commerce businesses boost their performance.
• Disseminate the data‑driven approach to business management, verify hypotheses, and identify objective facts where gut feelings are used to the norm.
• Build long‑term relationships with your clients.
• Act as a trusted advisor & industry expert able to challenge the status quo.
• Act as a guardian for both, client & Bloomreach's Engagement Pillar.
• Ensure that the CDP Pillar delivers value to the client at every moment of the cooperation.
• Educate the client about the best ways forward in their industry and ensure that our CDP is fully aligned with their goals & strategy.
• Ensure that the cooperation is a win‑win for both sides.

Company Culture & Working Style

• We grant a great deal of freedom and trust; we do not clock in and out, and we have neither corporate rules nor long approval processes.
• We are interested in results from day one.
• We have defined our five values and the ten underlying key behaviours that we strongly believe in and embed in our processes.
• We believe in flexible working hours to accommodate your working style.
• We work virtual‑first with several Bloomreach Hubs available across three continents.
• We organise company events to experience the global spirit and get excited about what's ahead.
• We encourage and support volunteers, giving each employee five paid days off for volunteering.
• Our Bloomreach Glassdoor rating is 4.4/5 and the Comparably Culture score is 4.9/5.

Personal Development

• People Development Program: workshops on various topics run by experts from inside the company.
• Communication coach Ivo Večeřa available to help with work‑related communications & decision‑making challenges.
• Leader Development Program: feedback, coaching and follow‑up check‑ins for managers.
• Professional education budget of $1,500 annually to purchase learning resources.

Well‑Being & Benefits

• Employee Assistance Program – counselors for non‑work‑related challenges.
• Subscription to Calm – sleep and meditation app.
• Concept of “DisConnect” days: one additional day off each quarter for employees worldwide.
• Sports, yoga and meditation opportunities.
• Extended parental leave up to 26 calendar weeks for primary caregivers.
• Restricted Stock Units or Stock Options – depending on role, seniority and location.
• Company performance bonus participation.
• Employee referral bonus up to $3,000 paid immediately after the new hire starts.
• Work anniversary celebrations – Bloomversaries!

Qualifications & Experience

• 2–3 years of work experience, ideally in B2B SaaS for online retail/e‑commerce analytics, marketing.
• Experience as an Account Manager/CSM or a similar role.
• In‑depth knowledge of business and current industry trends.
• Strong ability to understand clients’ business models extremely fast.
• Knowledge of e‑commerce, marketing and current industry trends.
• Experience leading teams and projects or running own business (ideally B2B).
• Familiarity with emerging sectors such as online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalization, campaign optimisation, automation, customer lifetime, e‑mailing automation, re‑activation, customer segmentation, attribution modelling, prediction.
• Ability to identify which stage the business has reached and which KPIs are crucial for decision‑making.
• Basic understanding of technology around marketing cloud solutions.
• Independence, self‑organisation and ability to navigate ambiguous situations.
• Native fluency in English.

About Bloomreach

• Bloomreach is building the world's premier agentic platform for personalization. We’re revolutionising how businesses connect with their customers, building and deploying AI agents to personalise the entire customer journey.
• We’re leading autonomous search mainstream, making product discovery more intuitive and conversational.
• We’re enabling conversational shopping and connecting every shopper with tailored guidance, available on demand at every touchpoint.
• We’re designing the future of autonomous marketing, reclaiming the creative, strategic and customer‑first work marketers were always meant to do.
• All of this is powered by an intelligence engine – Loomi AI – so that personalization isn’t just autonomous, it’s also consistent.
• From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty.
• We power over 1,400 global brands, including American Eagle, Sonepar and Pandora.

Excited? Join us and transform the future of commerce experiences! If this position doesn’t suit you, but you know someone who might be a great fit, share it – we will be very grateful! Please note that any unsolicited resumes or candidate profiles submitted through our website or to personal email accounts of Bloomreach employees are considered property of Bloomreach and are not subject to payment of agency fees. #LI‑Remote