Customer Success Manager

Flight Centre Travel Group; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global travel services company in Greater London is seeking a Customer Success Manager to enhance client relationships and drive growth. The ideal candidate should have experience in account management, and the ability to articulate the value of services effectively. This role offers vibrant company culture, career development opportunities, and exclusive travel benefits. Join a team committed to delivering exceptional travel experiences and together achieving greater success.

Benefits

Exclusive Travel Discounts

Career Development Resources

Vibrant Culture & Industry Events

Active Hour for Wellbeing

Comprehensive Health Cash Plan

Health & Wellbeing Challenges

Financial Wellbeing Support

Additional Benefits including Pension Scheme and Share Options

Responsibilities

• Drive customer profitability, retention, and growth.
• Maintain close relationships with key contacts to meet their business needs.
• Increase and optimise services provided to customers.

Skills

Experience in customer/account management

Ability to articulate knowledge about products and services

Job description

Customer Success Manager

Job no: 529376
Brand: Corporate Traveller
Work type: Full time
Location: London
Categories: Sales and Customer Service, Commercial

About Corporate Traveller

At Corporate Traveller, we’re on a mission to take business travel to the next level. And when it comes to our people, we know we are next level. We are anything but ordinary. Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG’s most successful brands, globally. Our mission is to make end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision‑makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. We lead with passion, ambition, and a hunger to do better. We do whatever it takes to get the best results, for ourselves and our customers. We are committed to helping our customers and each other grow and smash our goals. And at our core, we believe that together we can do anything. Together, we are here to take it to the next level.

About You

As a Customer Success Manager for Corporate Traveller, your purpose will be to drive customer profitability, retention, and growth. You will contribute new business and achieve maximum revenue for your team by ensuring the adaptation of Corporate Traveller across your portfolio of key clients.

A key focus of your role is showcasing the value of the brand to your clients by maintaining a close relationship with your key contacts, reviewing your client’s business needs, and increasing and optimising the number of services provided to your customers.

Qualifications

• Experience in customer/account management
• Ability to clearly articulate knowledge about products, services and value propositions to customers

What's in it for you

• Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in‑house travel team.
• Career Development: With Flight Centre Travel Group's global presence, spanning 30+ brands in over 20 countries, you'll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end‑of‑financial‑year balls, and more.
• Active Hour: Prioritise your well‑being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze‑level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits, including company‑matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [e-mail]. #LI-LW1#CTUK#LI-Onsite

Applications close: 30 Jan 2026 GMT Standard Time