Customer Success Manager

Pure Resourcing; Greater London; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

A leading property finance firm is seeking a Customer Success Manager to take ownership of client relationships and drive product adoption. The role requires 5+ years of experience in account management, excellent communication skills, and a proactive approach. Responsibilities include onboarding new clients, managing renewals, and strengthening relationships with brokers. Located in London, this hybrid position offers a basic salary of up to £45k with an OTE of £65k-£70k.

Qualifications

• 5+ years experience in Customer Success or Account Management within property finance.
• Proven success in relationship building and upselling.
• Excellent communication and presentation skills.

Responsibilities

• Lead new clients through smooth onboarding and ensure long-term success.
• Drive product adoption and guarantee customers see real value.
• Manage full account lifecycle including renewals and upselling.
• Build relationships with brokers and industry partners.
• Deliver training and act as the client voice internally.
• Stay updated on property finance trends.

Skills

Client relationship management

Account management

Communication skills

Proactive organization

Travel readiness

Job description

Job Description

Customer Success Manager Property Finance

Location : London / Hybrid

Are you ready to take ownership of client relationships and shape the future of property finance

Overview

Are you passionate about building and nurturing relationships with mortgage intermediaries lenders and agents. Do you thrive on providing exceptional service and support to clients including meeting them face-to-face at their offices. Our client is passionate about property finance utilising technology they seamlessly connect finance brokers and borrowers with a vast network of specialist property finance lenders facilitating the sourcing of the best-value development finance bridging loans and commercial mortgages quickly and effortlessly.

Responsibilities

• Lead new clients through smooth onboarding and long-term success.
• Drive product adoption and ensure customers see real value.
• Manage the full account lifecycle renewals upselling and growth.
• Build and strengthen relationships with brokers lenders and industry partners.
• Deliver onsite training and represent the client voice internally.
• Stay ahead of property finance trends and become a trusted expert.

Experience

• 35 years experience in Customer Success Account Management or similar within property finance.
• Passionate about technology.
• Proven success in renewals upsells and relationship building.
• Excellent communication and presentation skills.
• Proactive and organised able to juggle multiple priorities.
• Willing to travel for client meetings across the UK.

Salary Details :

Up to 45k Basic salary (Dependent on experience)

OTE 65k - 70k

Required Experience :

Manager