Customer Success Manager

Asite; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology firm in the UK is seeking a Customer Success Manager (CSM) to drive customer satisfaction and long-term retention. You will manage client relationships, ensuring they realize value from the company's solutions, particularly in the AEC sector. Responsibilities include onboarding, conducting strategic account reviews, and identifying opportunities for growth. Ideal candidates should have strong interpersonal skills and experience in customer success, with the ability to analyze data and provide insights to clients.

Qualifications

• Experience in customer success or account management.
• Strong analytical skills with the ability to interpret data.
• Excellent communication skills to interact with diverse clients.

Responsibilities

• Drive platform adoption and customer satisfaction.
• Conduct onboarding sessions and deliver quarterly business reviews.
• Monitor account health and usage metrics.

Skills

Customer relationship management

Strategic thinking

Data analysis

Communication

Job description

Job Description

The CSM is the primary relationship owner for Asite customers within their region, responsible for driving platform adoption, customer satisfaction, and long-term retention. Acting as a trusted advisor, you will help coordinate onboarding, training, and lead strategic account reviews, while proactively identifying risks and opportunities that impact client success.

This role is central to ensuring clients realise measurable value from Asite’s solutions – particularly in the AEC sector, where digital transformation, Common Data Environments (CDEs), and ISO-compliant workflows are key to operational success. You will collaborate closely with Technical and Growth Consultants to ensure customer outcomes translate into commercial growth.

Key Responsibilities

Customer Engagement & Success

• Lead onboarding sessions and adoption check-ins tailored to client workflows.
• Deliver Quarterly Business Reviews (QBRs), usage insights, and strategic recommendations.
• Monitor account health and usage metrics to ensure clients are achieving expected outcomes.

Risk & Opportunity Management

• Identify risks to adoption or satisfaction and coordinate mitigation plans with internal teams.
• Partner with Growth Consultants to identify and support upsell, cross-sell, and ren...