Customer Success Manager

Workiva; Remote; GBP 45,000 - 60,000; Full time

Job summary

A leading integrated solutions provider in Greater London is seeking a Customer Success Manager to drive customer success on their platform. You will serve as the primary point of contact, managing customer relationships and ensuring product adoption. The ideal candidate has a degree, at least 2 years of experience in a relevant field, and excellent communication skills. The role offers full-time employment with opportunities for growth within customer accounts.

Qualifications

• 2 years of experience in Customer Success, Customer Service, Account Management, or Sales.
• Ability to communicate at multiple levels.

Responsibilities

• Drive customer adoption of Workiva solutions.
• Manage diverse customer needs through product knowledge.
• Identify risks within named accounts and take action.
• Work with Sales to understand details of renewals.

Skills

Excellent communication skills

Relationship building

Experience supporting a SaaS application

Consultative recommendations to executives

Time management

Education

Undergraduate degree or equivalent

Job description

Overview

As a Customer Success Manager (CSM) at Workiva you are a critical part of our customer-facing team - driving the success of our customers on the Workiva platform. Youll serve as the primary point of contact for assigned customers managing the entire customer lifecycle focusing on positive business outcomes and identifying opportunities for growth within customer accounts. Youll work closely with Workivas Implementation Support Marketing and Sales teams to ensure customers are effectively onboarded trained and supported throughout the customer journey.

As a CSM your primary mission will be to maximise our customers value from the Workiva platform through developing and maintaining close relationships with management product adoption sponsors and / or key stakeholders throughout the customer lifecycle.

What Youll Do

• Drive customer adoption of Workiva solutions and continuously demonstrate product value to your customers
• Manage diverse customer needs through robust product knowledge and expertise
• Consult on best practices workflows and management business reviews
• Identify risks within named accounts & take appropriate actions to manage and / or escalate to an efficient resolution
• Record customer activity outcomes issues and communication in customer management tools
• Advocate for customers internally by providing continuous feedback to Workivas Sales Implementation Marketing Product & Engineering teams
• Work with Sales to understand the details of upcoming customer renewals
• Use customer management tools to track customer communication issues and metrics

What Youll Need

Minimum Qualifications

• Undergraduate degree or equivalent combination of education and experience in a related field
• 2 years of related experience in Customer Success Customer Service Account Management or Sales

Preferred Qualifications

• Excellent communication skills and able to demonstrate the ability to communicate at multiple levels
• Evidence of successful relationship building both internally and externally
• Experience supporting a SaaS application preferred
• Expert observation communication and presentation skills with a high level of comfort delivering consultative recommendations to executives & management teams
• Self-starter with the ability to manage time and prioritise competing demands
• Working experience with customers across the Financial Services sector is a plus

Travel Requirements and Working Conditions

• Willingness to travel up to 10% for team and corporate meetings fostering relationships and representing company interests
• Reliable internet access for any period of time while working remotely as we embrace flexible work arrangements

Workiva is an Equal Opportunity believe that great minds think value diversity of backgrounds beliefs and interests and we recognize diversity as an important source of intellectual thought varied perspective and innovation. Employment decisions are made without regard to age gender identity race religion disability status sexual orientation or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process please email .

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles ensuring adherence to company policies and regulatory standards.

Required Experience :

Manager

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1