Customer Success Executive

Rutherford Briant; Brentford; On-site; GBP 30,000 - 35,000; Full time

Job summary

A growing technology business is seeking a Customer Support Executive to join their team in Brentford, UK. This client-facing role involves managing client relations and providing essential support for hospitality technology solutions. The position offers a competitive salary between £30,000 and £35,000 per annum, alongside benefits and professional development opportunities. Ideal candidates will have strong communication skills and an understanding of technology in the hospitality sector. Apply now to be part of a collaborative culture that values your contribution.

Benefits

Professional development

Collaborative work environment

Flexible working hours

Qualifications

• Understanding of technology or strong experience within the hospitality industry.
• Proven ability to manage client relationships and deliver excellent customer service.
• Confident in supporting technology systems (training will be provided).

Responsibilities

• Act as the primary on-site contact for the client and their partner.
• Build and maintain strong working relationships to ensure smooth operations.
• Provide first-line technical support for hospitality technology systems.

Skills

Technology understanding

Client management

Communication skills

Negotiation skills

Organizational skills

Job description

Are you a relationship focused professional looking for your next challenge? Do you thrive on building strong client relationships and delivering exceptional customer experiences? Are you passionate about supporting hospitality operations and technology solutions across the UK? Keep reading!

I am currently recruiting for a Customer Support Executive to join a well-established and growing technology business in the hospitality sector. Based on-site with a major client, this is a client-facing role offering a mix of account management, customer support, and technology troubleshooting, with strong development opportunities.

Responsibilities:

As a Customer Support Executive, you will:

• Act as the primary on-site contact for the client and their partner.
• Build and maintain strong working relationships, ensuring smooth day-to-day operations.
• Manage client needs, delivering a consistent, high-quality service experience.
• Provide first-line technical support and troubleshooting for hospitality technology systems.
• Carry out regular checks, preventative maintenance, and operational updates.
• Collaborate closely with internal teams to maintain service consistency.
• Travel to other UK and European client sites when required for on-site support.

Requirements:

As a Customer Support Executive, you will need:

• Understanding of technology or strong experience within the hospitality industry.
• Proven ability to manage client relationships and deliver excellent customer service.
• Excellent communication, negotiation, and relationship-building skills.
• Confident in supporting technology systems (training will be provided).
• Organised, proactive, and able to follow through on tasks independently.
• Flexibility to adjust working hours to client events.

What you will get:

As a Customer Support Executive, you will get:

• £30,000 to £35,000 per annum plus additional benefits.
• Monday to Friday, 9:00am – 5:30pm.
• Professional development, training, and progression opportunities.
• Collaborative, inclusive culture where your contribution is valued.

If you're ready to take the next step in your career and be part of a thriving and ambitious business – apply now!

Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.