Customer Success Executive

Osborne Appointments; Bedford; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a Customer Success Executive in Bedford to support client journeys and ensure long-term satisfaction. The role involves onboarding, relationship management, and training delivery within a hybrid working environment. Strong organizational and analytical skills are essential, as is excellent communication. A competitive salary of up to £35,000 is offered, along with commission on renewals and the chance to be part of a growing business.

Benefits

Salary up to £35,000

Commission on renewals

Hybrid working after probation

Ongoing training and development

Qualifications

• Ability to translate business requirements into functional specifications.
• Comfortable working independently and as part of a team.
• Willingness to travel within the UK when required.

Responsibilities

• Supporting customer onboarding and delivering training.
• Building and maintaining strong relationships with clients.
• Communicating regularly with customers to gather feedback.

Skills

Strong organisational skills

Analytical and problem-solving skills

Excellent written and verbal communication skills

Flexibility in using different technologies and platforms

Tools

Atlassian tools (Jira, Confluence)

Job description

Role: Customer Success Executive
Location: Bedford
Hours: Monday to Friday, 37.5 hours per week
Salary: Up to £35,000 + commission on renewals
Working pattern: Hybrid working available after probation

An excellent opportunity has now arisen for a Customer Success Executive to join our client's successful and expanding team. This is a brand new role created due to continued business growth, offering a fantastic opportunity for someone looking to develop their career within Customer Success and grow alongside a forward-thinking organisation.

You will work closely with the existing Customer Success team, supporting clients throughout their journey and playing a key role in ensuring long-term customer satisfaction, retention and product growth.

Benefits

• Salary up to £35,000
• Commission on renewals
• Hybrid working after probation
• Opportunity to join a growing business in a newly created role
• Supportive team environment with ongoing training and development

Duties of a Customer Success Executive

• Supporting customer onboarding and delivering training
• Building and maintaining strong relationships with clients, understanding their needs and goals
• Communicating regularly with customers to gather feedback and address any concerns
• Assisting the business in achieving short- and long-term goals relating to product growth
• Configuring and managing the application to meet customer business requirements
• Supporting wider projects and carrying out additional duties as required

What we would like from you

• Strong organisational skills with a self-motivated, curious and open-minded approach
• Ability to translate business requirements into functional specifications
• Comfortable working independently and as part of a team, managing multiple priorities
• Strong analytical and problem-solving skills, with the ability to think creatively around process improvements
• Excellent written and verbal communication skills
• Flexibility in using different technologies and platforms
• Willingness to travel within the UK when required

Desirable

• Experience within a technology or SaaS environment
• Experience using Atlassian tools (Jira, Confluence) or similar platforms
• Understanding of Agile Scrum methodologies, including user stories and acceptance criteria
• Technical and analytical capability to provide solutions to varied business challenges
• Experience within the Automotive or Asset Finance sector
• Exposure to APIs, Oracle APEX or other software development technologies

If you are interested in this role, please apply below with your most recent CV.

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