Customer Success & Digital Enablement Manager

International Rescue Committee; Arnold; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading humanitarian organization in the UK is seeking an HR Operations Manager to oversee onboarding processes, manage HR systems, and ensure excellence in HR operations. You will lead a team, implementing projects aligned with the People & Culture workplan, while ensuring compliance with UK employment law. The ideal candidate will have significant HR leadership experience, especially within the charity sector, and be committed to the organization's values. A salary range of £50,000-£55,000 is offered.

Benefits

Flexible working hours

Enhanced maternity/adoption leave

Gender-sensitive security protocols

Qualifications

• Significant HR leadership experience, ideally in the charity sector.
• Proven expertise in safer recruitment practices.
• Up-to-date knowledge of UK employment law.
• Experience managing and optimizing HR systems.

Responsibilities

• Drive implementation of HR operations workplan.
• Oversee HR systems and compliance.
• Manage HR Operations team functions.
• Ensure operational compliance with UK laws.

Skills

Leadership

Project management

Communication

Stakeholder engagement

Process improvement

Emotional intelligence

Time management

Education

CIPD qualification or equivalent (Level 5 or above)

Tools

Workday

Job description

Overview

The HR Operations Manager has oversight of IRC UK's onboarding processes, HR data, payroll, and wellbeing initiatives for approximately 200 UK-based staff.

Responsibilities

• Lead Operational Delivery: Drive the implementation of the UK People & Culture (P&C) workplan, collaborating closely with European and global colleagues.
• Ensure Excellence in HR Operations: Manage HR systems, processes, and compliance requirements to deliver a positive and seamless employee experience across IRC UK.
• Lead HR Operations: Oversee and develop the HR Operations team's core functions, including onboarding, HR administration, and payroll.
• Safer Recruitment & Compliance: Act as IRC UK's lead on Safer Recruitment processes and Right to Work requirements, including visa administration and advising on pre‑travel preparations, security training, and medical requirements in line with IRC policies.
• Payroll & Benefits Management: Oversee payroll and benefits administration, serving as the escalation point for HR and Finance colleagues, and drive continuous improvement initiatives.
• Customer‑Focused Service: Ensure a high‑quality, customer‑focused approach to People Administration across all HR processes.
• HR Systems & Data: Collaborate with colleagues to maintain and optimise HR systems, data management, and reporting capabilities.
• Legal & Policy Compliance: Ensure operational compliance with UK employment law and internal policies across all HR activities.
• Vendor Management: Manage relationships with external providers, including payroll, pension, and other benefits partners.
• Information Governance: Implement robust data protection practices, ensuring secure handling, storage, and sharing of employee data in compliance with GDPR and other relevant legislation.
• Audit & Continuous Improvement: Lead and coordinate HR Operations audit activities in collaboration with Finance and global teams, using audit outcomes to drive process improvements.
• Project Delivery: Manage the implementation of projects aligned with the People & Culture workplan, including GEDI (Gender, Equality, Diversity & Inclusion) initiatives.
• Employee Relations Administration: Coordinate and administer employee relations matters, including flexible working requests, probation reviews, and redundancy processes, directly managing when possible and escalating risks, for example related to disciplinaries or grievances as appropriate.
• Promote and actively participate in initiatives and efforts to build team engagement, inclusion and cohesion in IRC team.
• Foster ongoing learning, honest dialogue and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.

Key Working Relationships

• All IRC UK‑based staff and their line managers, both in the UK and globally
• IRC global People & Culture colleagues
• External suppliers, including pension providers, outsourced payroll provider, and benefits partners

Benefits & Salary

IRC strives to build a diverse and inclusive team at all levels who as individuals, and as a group, embody our culture statement creating a working environment characterized by critical reflection, power sharing, debate, and objectivity for us to achieve our aspirations as a team and deliver the best possible services to our clients. Uk Narrowing the Gender Gap: The IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including flexible hours (when possible), enhanced maternity/adoption leave and pay and gender‑sensitive security protocols.

Salary: £50,000-£55,000.

Application Deadline

The application deadline is 14th December 2025. Interviews will be on MS Teams on Thursday 18 December 2025. We may close this role early due to volume of applicants.

Recruitment Process

• First round panel interview online - including assessment, All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct.

Qualifications

• Passion for Humanitarian Work: Demonstrated commitment to working within the humanitarian sector and supporting IRC mission and values.
• HR Leadership Experience: Significant experience in leading HR operations, ideally within the charity or non‑profit sector.
• Recruitment Onboarding Expertise: Proven ability to lead safer recruitment practices and deliver effective recruitment initiatives.
• HR Systems Management: Experience in managing and optimising HR systems and processes to ensure accuracy, efficiency, and meaningful data reporting. Experience of Workday would be helpful.
• Leadership & Communication: Excellent leadership, project management, communication, and stakeholder engagement skills.
• Process Improvement: Ability to apply process improvement methodologies to streamline workflows, enhance operational efficiency, and drive continuous improvement initiatives.
• Employment Law Knowledge: Up‑to‑date knowledge of UK employment law and regulatory requirements, ensuring compliance across payroll, contracts, policies, and employee entitlements.
• Team Development: Strong leadership and emotional intelligence, with the ability to mentor HR staff, delegate effectively, and foster a high‑performing, supportive team culture through clear communication and constructive feedback.
• Time Management: Exceptional organisational skills, with the ability to manage competing priorities, meet tight deadlines, and maintain accuracy in a fast‑paced environment.
• CIPD qualification or equivalent (Level 5 or above) preferred.

About International Rescue Committee

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non‑governmental organisations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions‑driven, passionate change‑maker, come join us in positively impacting the lives of millions of people world‑wide for a better future.