Customer Success Data Analyst – Incident Insights

EF Recruitment; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading SaaS organization is seeking an experienced Operations Analyst for a 12-month contract in Central London. This hybrid role requires strong analytical skills, particularly in incident management and investigations. Candidates should be comfortable with tools like Google Workspace, Tableau, Slack, and Salesforce. The position entails providing analytical insights and improving processes related to incident handling. Benefits include a global company culture and free breakfast.

Benefits

Global company

Long contract

Free breakfast

Qualifications

• Experience in incident management or investigations in a service environment.
• Proficient in Google Workspace and Tableau.
• Strong analytical skills and ability to transform insights into recommendations.

Responsibilities

• Support timely handling of incidents and investigations.
• Ensure cases are progressed according to expectations.
• Perform root cause analysis on incidents.
• Provide insights to prioritize fixes and improvements.
• Contribute to process improvements.

Skills

Incident management experience

Strong analytical skills

Google Workspace proficiency

Tableau knowledge

Familiarity with Slack

Salesforce experience

Jira experience

Ability to identify patterns in data

ITIL Foundation (preferred)

Job description

A leading SaaS organization is seeking an experienced Operations Analyst for a 12-month contract in Central London. This hybrid role requires strong analytical skills, particularly in incident management and investigations. Candidates should be comfortable with tools like Google Workspace, Tableau, Slack, and Salesforce. The position entails providing analytical insights and improving processes related to incident handling. Benefits include a global company culture and free breakfast.