Customer Success Coordinator

Logistics UK; Greater London; Hybrid; GBP 30,000 - 45,000; Part time

Job summary

A prominent logistics organization is hiring a part-time Customer Success Coordinator to enhance user experience through onboarding and ongoing support. The successful candidate will manage relationships with Channel Partners and Vision customers, ensuring they leverage compliance tools effectively. Responsibilities include creating training materials, monitoring user engagement, and keeping customers informed on compliance trends. Ideal applicants will have strong experience in HGV/PSV compliance and SaaS platforms, alongside excellent communication skills.

Benefits

25 days of annual leave plus bank holidays

Health Cash Plan

Flexible working arrangements

Employee Assistance Programme

Learning and development opportunities

Qualifications

• Strong experience in HGV/PSV compliance support with regulatory knowledge.
• Proven experience supporting SaaS platforms and digital compliance tools.
• Excellent communication and training skills.

Responsibilities

• Create onboarding materials and conduct virtual training sessions.
• Provide ongoing support and advice to customers.
• Monitor usage, identify improvement opportunities, and drive engagement.
• Collaborate with teams to resolve issues and share feedback.
• Keep customers informed on compliance trends and platform updates.

Skills

HGV/PSV compliance support

SaaS platforms experience

Excellent communication skills

Organized and proactive

CRM systems experience

Job description

Are you passionate about delivering exceptional customer experiences and helping businesses succeed? Logistics UK is looking for a Customer Success Coordinator to ensure every Channel Partner and Vision customer enjoys a seamless journey, from onboarding to confident, long term use of our compliance platform.

This is your chance to make a real impact in the transport compliance sector. You will be the trusted point of contact for partners and customers, guiding them through setup, training, and adoption of our software and hardware solutions. Your mission? To help them achieve measurable success in managing their compliance responsibilities.

Please note this position is part time (3 days/21 hours per week).

The closing date for applications for this role is Friday 5th December at 5pm.

Why Join Logistics UK?

Logistics UK, formerly the Freight Transport Association is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.

An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.

Enjoy a varied, impactful role, from onboarding and training to building relationships and driving engagement. Join a mission driven team where your work directly improves safety and compliance standards across UK transport.

Key Responsibilities

• Onboard with excellence: Create practical onboarding materials, quick-start guides, and support virtual training sessions for operators, transport managers, and fleet administrators.
• Build strong relationships: Act as a trusted advisor, providing ongoing support and advice to ensure customers get the most from Vision.
• Drive engagement & retention: Monitor usage, identify opportunities for improvement, and champion customer success.
• Collaborate for impact: Work with product, development, sales, and support teams to resolve issues, share feedback, and shape future enhancements.
• Stay ahead of compliance trends: Keep customers informed on platform updates, DVSA guidance, and best practices.

• Strong and proven experience in HGV/PSV compliance support with strong regulatory knowledge including:
  • Operator licence compliance, maintenance planning, and tachograph rules.
• Proven experience supporting SaaS platforms and digital compliance tools.
• Excellent communication and training skills for diverse user groups.
• Organised, proactive, and passionate about delivering outstanding service.
• Experience with CRM systems and reporting tools.

We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time.

• 25 days of annual leave plus bank holidays
• Christmas Working Arrangement for extra days off during the festive period
• Health Cash Plan for all employees and Private Medical Insurance for managers
• Employee Assistance Programme and Mental Health First Aiders
• Enhanced Family Leave policy
• Flexible and remote working arrangements
• Two paid days off per year for charity or volunteering work
• Various learning and development opportunities
• Range of pension schemes
• Award scheme to recognise outstanding employees
• Life Assurance Scheme for peace of mind