Customer Success Consultant

Spider Web Recruitment Ltd; Ipswich; On-site; GBP 30,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Success Consultant to join a supportive team in Woodbridge, Suffolk. In this full-time role, you will help clients navigate their EVOLVE solution while providing ongoing support and building strong relationships. Ideal candidates will possess excellent communication and organizational skills, with experience in customer service preferred but not essential. This position offers a competitive salary of £30,000, along with benefits like 28 days of annual leave, opportunities for professional development, and a positive working culture.

Benefits

Competitive Salary

28 days annual leave plus bank holidays

Opportunities for professional development

Supportive and friendly team environment

Qualifications

• Experience in customer service, client relations, or office administration is advantageous.
• Adaptable, flexible, and resilient in a dynamic work environment.
• Commitment to quality and excellence.

Responsibilities

• Guide new customers through onboarding and support via telephone and email.
• Evaluate customer satisfaction, identify issues, and enhance the overall experience.
• Collaborate on product demonstrations and trials.

Skills

Excellent communication skills

Problem-solving skills

Organisational skills

Proficiency in Microsoft Office

Job description

Customer Success Consultant – Spider is advertising on behalf of our client who is looking for a Customer Success Consultant to join their team in Woodbridge, Suffolk, in this full-time, office-based permanent position.

Why them:

They are a leading provider of EVOLVE, the industry-standard Trip, Club, and Activity management solution, used by more than 240 Borough and County Councils/Multi-Academy Trusts and over 21,000 schools, academies, and colleges across the UK and beyond. They pride themselves on a supportive, friendly, and collaborative team environment where staff are encouraged to share ideas, learn, and develop. Most of their employees have been with them for many years, reflecting the positive, engaging, and motivating culture they maintain.

Fantastic company benefits include:

• Competitive Salary: £30,000 per annum (depending on experience)
• Holiday: 28 days annual leave plus bank holidays
• Additional: Opportunities for professional development, career progression, supportive and friendly team environment.

About the role:

As a Customer Success Consultant, you will ensure that clients have a positive experience with their EVOLVE solution. While there is an element of sales involved, this is a consultative role focused on building strong relationships and guiding clients to make informed decisions. You will conduct client review meetings over Microsoft Teams, as well as offsite at schools, conferences, and trade shows. You will also provide ongoing support via telephone and email, and assist with administrative tasks relating to orders, invoicing, and onboarding. Working hours for this role are 35 per week, Monday – Friday, 9am – 5pm onsite in their Woodbridge office.

Key Responsibilities:

• Guide new customers through onboarding and provide ongoing support via telephone, email, and client meetings
• Proactively engage with customers to evaluate satisfaction, identify issues, and enhance their overall experience
• Gather, analyse, and act on customer feedback to support data‑driven decision making and improve processes
• Collaborate with colleagues to arrange product demonstrations, trials, and incorporate customer preferences into business operations
• Complete administrative tasks including orders, invoicing, data management, reporting, and provide cover/support for colleagues and Company Directors

About You

As a Customer Success Consultant, you will be an organised, enthusiastic team player with excellent communication skills, a positive “can do” approach, and the ability to handle multiple tasks simultaneously. Committed to delivering high‑quality service, you will be adaptable, flexible, and resilient, able to work both independently and collaboratively within a small team. Experience in customer service, client relations, or office administration is advantageous, but motivated candidates looking to launch their career are also welcome. Key personal attributes include a commitment to quality and excellence, effective problem‑solving skills with attention to detail, a friendly and approachable manner with a sense of humour, confidence in a dynamic work environment, and strong IT skills, including proficiency in Microsoft Office.

If you have the relevant skills and experience for the Customer Success Consultant position and would like to be considered, please apply by submitting an up-to-date CV as soon as possible. We look forward to hearing from you.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us so that we can make the appropriate adjustments.

No recruitment agencies please.