Customer Success & Community Engagement Lead

Office Angels; Lewes; On-site; GBP 30,000 - 45,000; Full time

Job summary

A recruitment agency is seeking a Community Engagement Consultant for an office-based role in Brighton. This position involves managing community enquiries, providing timely information, and supporting residents to ensure complaints are handled professionally. The ideal candidate will have experience in noise-related enquiries and complaints handling, along with excellent communication skills. Apply to be a vital point of contact for residents and stakeholders in a dynamic environment.

Qualifications

• Exceptional verbal and written communication skills.
• Ability to remain calm under pressure and manage competing priorities.

Responsibilities

• Manage incoming enquiries via phone and email.
• Provide clear, timely, and accurate information to residents and stakeholders.
• Track and support the resolution of issues with the wider team.

Skills

Experience with noise-related enquiries

Complaints handling experience

Verbal and written communication skills

Organisational skills

Attention to detail

Ability to manage pressure

Tools

Salesforce CRM

Job description

A recruitment agency is seeking a Community Engagement Consultant for an office-based role in Brighton. This position involves managing community enquiries, providing timely information, and supporting residents to ensure complaints are handled professionally. The ideal candidate will have experience in noise-related enquiries and complaints handling, along with excellent communication skills. Apply to be a vital point of contact for residents and stakeholders in a dynamic environment.