Customer Strategy & Transformation Management Consultant

JR United Kingdom; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading consultancy firm in London seeks a Managing Consultant specializing in Customer Strategy and Transformation. The role involves managing large projects in financial services, focusing on customer innovation and strategies. Candidates must have experience in agile project management and a background in management consulting. This position offers a competitive salary up to £75,000 with a hybrid work model.

Qualifications

• Broad experience in customer-centric transformation and strategic propositions.
• Background in management consulting, product development, or agencies.
• Applied understanding of customer strategy and transformation.

Responsibilities

• Build strong client relationships and act as the main contact.
• Manage large projects, ensuring timely and budget-friendly delivery.
• Lead projects involving customer strategy and product exploration.

Skills

Agile project management

Business analysis

Change analysis

Human-centred design

Customer journey expertise

Creative problem-solving

Excellent presentation skills

Tools

CRM technologies

AI technologies

Digital transformation tools

Job description

Managing Consultant - Customer Strategy and Transformation

Practice: Strategy and Performance Transformation

Focus: Financial Services (Banking and Insurance)

Up to £75,000 + car allowance + benefits

London, Hybrid

Lorien’s client, a market-leading consultancy, is seeking a Senior Manager / Managing Consultant to join their Customer Strategy and Transformation team, focusing on strategic customer innovation at product and channel levels, as well as large-scale transformations.

The team works with banks and insurers to modernize their strategies, end-to-end journeys, and assist with post-integration transformations from the customer perspective.

Responsibilities

• Build strong client relationships and act as the main contact.
• Manage large projects, ensuring timely and budget-friendly delivery.
• Contribute to business development and maintain client relationships.
• Manage and develop team members.
• Lead projects involving customer strategy, product exploration, channel strategy, AI transformation, and customer data migration.
• Ensure adherence to risk management frameworks.

Experience and Skills

Candidates should have broad experience, including agile project management, business analysis, change analysis, human-centred design, and customer journey expertise.

They should be ready to step up from Senior Consultant to Managing Consultant or seeking a new challenge at the Managing Consultant level.

Experience:

• Background in start-ups, product development, agencies, or management consulting.
• Experience in customer-centric transformation or strategic propositions.
• Applied understanding of customer strategy and transformation in retail or SME banking, affluent, health insurance, general insurance, or life insurance.

Technical Skills:

• Knowledge of CRM and AI technologies, product design and innovation, digital transformation, and agile methodology.
• Strong project management skills, including experience with large cross-functional and cross-geographical programs.
• Understanding of Microsoft and some AI technologies, but not at a developer or solutions architect level.

Soft Skills: Strong project management, people management, creative problem-solving, and excellent presentation skills.