Customer Solutions Manager

Amazon; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global technology company in Greater London is seeking an experienced Customer Solutions/Success Manager. This role focuses on managing enterprise B2B relationships, providing technical consultation, and implementing satellite communication solutions. Candidates should have a strong background in enterprise networking and a proven track record in managing customer relationships. Responsibilities include onboarding clients, identifying growth opportunities, and collaborating with cross-functional teams to ensure satisfaction and success in leveraging satellite connectivity. A willingness to travel is expected.

Benefits

Diverse workplace

Career development opportunities

Qualifications

• Experience in enterprise B2B environments.
• Background in satellite communications or cloud computing.
• Proven track record in managing enterprise customer relationships.

Responsibilities

• Serve as the primary point of contact for enterprise clients.
• Guide onboarding and optimization of satellite services.
• Identify opportunities for account growth and program management.

Skills

Customer relationship management

Technical consultation

Program management

Communication skills

Cross-functional management

Tools

CRM systems

Technical roadmaps

Job description

About the role

We are seeking an experienced Customer Solutions/Success Manager to serve as the primary point of contact for enterprise B2B clients utilizing Amazon Leo's satellite communications services. This role requires a unique blend of technical knowledge, industry expertise, program management, and relationship management skills to ensure customers maximize value from our LEO satellite connectivity solutions across their operations, supply chains, and digital transformation initiatives.

Amazon Leo is revolutionizing global connectivity by providing reliable, high-performance satellite communications services to commercial and government customers worldwide. Our LEO satellite constellation enables organizations to connect remote operations, transform their businesses, and unlock new possibilities across diverse industries and challenging environments.

Key job responsibilities

• Customer Relationship Management & Strategic Engagement: Serve as trusted advisor for enterprise accounts across retail, media, energy, and manufacturing sectors. Build relationships from IT teams to C‑suite executives while orchestrating connectivity transformation strategies. Conduct business reviews, understand industry challenges, and align satellite solutions to strategic objectives.
• Technical Consultation & Implementation: Guide customers through onboarding and optimization of LEO satellite services for remote operations, IoT connectivity, and distributed locations. Collaborate with TAMs and Solution Architects to troubleshoot issues, educate on network capabilities, and translate technical concepts into business value propositions.
• Account Growth & Program Management: Identify expansion opportunities across new locations, use cases, and service upgrades. Monitor customer health metrics, drive adoption to maximize ROI, and accelerate implementation through education and enablement programs.
• Industry Expertise & Collaboration: Understand connectivity needs across industries and demonstrate how Amazon Leo enables digital transformation and competitive advantage. Partner with Sales, Product, Engineering, and Operations teams to advocate for customer needs and inform product roadmap. Develop industry‑specific use cases and success stories while serving as a thought leader.

About the team

This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.

Basic Qualifications

• Technical program management or customer solutions experience working directly with engineering and business leaders in enterprise B2B environments
• Background in satellite communications OR cloud computing and enterprise networking architectures, with demonstrated experience in network design, implementation, and optimization
• Experience managing cross‑functional programs and complex technical implementations
• Experience building and evaluating system‑level technical design
• Experience developing and executing/delivering product and technical roadmaps
• Strong understanding of telecommunications, satellite networking, cloud networking, or enterprise connectivity solutions
• Proven track record of managing complex enterprise customer relationships and driving business outcomes
• Excellent communication skills with ability to engage both technical and business audiences
• Experience with CRM systems and customer success platforms
• Willingness to travel up to 30% for customer meetings, site visits, and industry events

Preferred Qualifications

• Experience with LEO, MEO, or GEO communication satellites and understanding of smallsat/LEO satellite systems OR experience with cloud platforms (AWS, Azure, GCP) and hybrid connectivity architectures
• Deep knowledge of satellite network operations OR networking protocols (TCP/IP, BGP, MPLS, SD‑WAN) and enterprise network architectures
• Experience serving customers with distributed operations, remote locations, or global footprints
• Knowledge of IoT connectivity, edge computing solutions, and enterprise network architectures
• Understanding of industry‑specific applications (POS systems, SCADA, media transmission, supply chain management, maritime communications)
• Familiarity with SLA management and enterprise service delivery frameworks
• Experience with Enterprise Agreement (EA) and Master Enterprise Agreement (MEA) negotiations and management

Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.