Customer Solutions Coordinator

Gi Group; Blyth; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading hire and site solutions firm is seeking a Customer Solutions Coordinator to deliver exceptional service as the first point of contact for site-based inquiries. In this hybrid role in the Newcastle area, you will advise customers on products and services while ensuring accurate processing of hires and amendments. Strong sales and customer service experience is essential, along with excellent attention to detail and interpersonal skills. The position offers opportunities for professional growth and various benefits, including annual leave and pension schemes.

Benefits

25 days annual leave plus bank holidays

Workplace pension scheme

Life assurance scheme

Structured pay gradings

Qualifications

• Previous experience in sales or customer service is required, preferably in hire or construction sectors.
• Strong interpersonal skills necessary to build rapport with clients.
• Organizational skills with the ability to manage multiple priorities.

Responsibilities

• Serve as the first contact for customer inquiries via calls and emails.
• Provide product and service recommendations to customers.
• Process hires and amendments accurately as per procedures.

Skills

Sales experience

Customer service skills

Interpersonal skills

Attention to detail

Adaptability

CRM systems proficiency

Job description

Customer Solutions Coordinator (Hybrid)

Location: Newcastle Area

Job Overview

Our client, a leading name in the hire and site solutions industry, is looking for a Customer Solutions Coordinator to join their busy Site Solutions Team. This is a fantastic opportunity to be the first point of contact for all site-based customer enquiries. You'll deliver fast, accurate, and professional service – ensuring the right solution is provided every time, from new hires to off-hires and everything in between.

Key Responsibilities

• Act as the first point of contact for all incoming calls, emails, and digital enquiries
• Provide expert advice on suitable products, services, and hire options
• Accurately process hires, off-hires, and amendments in line with company procedures
• Adopt a consultative sales approach – spotting upsell opportunities and adding value to every order
• Build and maintain strong working relationships with regular site contacts
• Escalate any delays or service issues early to maintain customer trust
• Ensure all records are accurate and fully compliant with internal processes

Experience & Skills Required

• Previous experience in sales or customer service (hire, construction, or service industries preferred)
• Strong interpersonal skills with the ability to build rapport quickly
• Commercially aware, proactive, and sales-focused
• Highly organized with excellent attention to detail and system accuracy
• Resilient and adaptable in a fast‑paced, high‑volume environment
• Confident working with Customer Relationship Management Systems and Order Processing Systems

What's in it for you?

• 25 days annual leave plus bank holidays (increasing with length of service)
• Workplace pension scheme
• Life assurance scheme
• Structured pay gradings with potential salary increments every 6 months, linked to skill development

Additional Benefits

• Hybrid working
• Employee Assistance Program
• High street discount vouchers
• Discounted gym membership
• Additional holiday purchase scheme
• Cycle to Work, Home & Tech benefits
• Health & wellbeing discount vouchers
• Extra leave for milestone birthdays
• Work anniversary bonus
• Refer-a-Friend scheme

Should you require any support or assistance on your application, please contact your local Gi Group office directly.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.