Customer Software Support Assistant

Morgan Mckinley (Crawley); Horsham; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading recruitment agency is looking for a Customer Software Support Assistant in Horsham. This role involves delivering excellent customer service and troubleshooting issues with software. Training is available, making it suitable for individuals without prior tech experience. The position offers a salary between £25,000 and £28,000 with a hybrid work model.

Qualifications

• Great customer service skills are essential for interacting with clients.
• Must be comfortable with computers and learning new software.
• Good listening skills and a friendly demeanor are important.

Responsibilities

• Respond to customer queries by phone and email.
• Explain software features clearly and understandably.
• Collaborate with the team to solve problems and improve customer experience.

Skills

Fantastic customer service skills

Confidence using computers

Friendly and patient

Job description

Overview

Job Title: Customer Software Support Assistant
Location: Horsham, must be a driver due to location
Salary: £25,000 - £28,000
Hours: Full-time, Mon-Fri, hybrid (3 days office, 2 days home)

About the Role

We're recruiting for a Software Customer Support Assistant to join a friendly team in Horsham.
You don't need to be a tech expert - full training will be provided. What matters most is a passion for delivering outstanding customer service, confidence using computers, and a willingness to learn new software.
We're looking for someone who loves helping people, communicates clearly, and brings a positive, solution-focused attitude to every interaction.

Responsibilities

• Respond to customer queries by phone and email
• Explain how to use features in a clear, easy-to-understand way
• Work with our team to solve problems and improve the customer experience.
• Keep the database organise
• Build positive relationships with customers

Requirements / Qualifications

• Fantastic customer service skills.
• Confidence using computers and learning new software.
• Friendly, patient, and good at listening.
• Interest in technology is an advantage, but not essential