Customer Services Telecare Officer 5285089

Triumph Consultants Ltd; Honiton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local authority in Honiton is seeking a proactive Customer Services Telecare Officer. This office-based part-time role involves handling emergency calls, providing timely support, and maintaining high service standards. Candidates must have prior experience in customer service or a fast-paced environment. Successful applicants will join a dedicated team committed to supporting vulnerable individuals, with a rotating shift pattern requiring availability for immediate start.

Qualifications

• Experience in a customer service or call centre environment.
• Knowledge of community alarms and Telecare systems.
• Ability to make life-critical decisions.

Responsibilities

• Handle high volume incoming calls.
• Assist customers in emergencies.
• Ensure confidentiality and accuracy of information.

Skills

Customer service experience

Calm under pressure

Attention to detail

Knowledge of Telecare equipment

Ability to work in a team

Job description

Customer Services Telecare Officer

Job Ref: E Devon 5285089
Pay Rate: £14.17 per hour PAYE
Hours per week: 27 hours per week, Monday–Sunday, on a rota
Contract length: This opening assignment is for 4 months
Location and postcode: Honiton, Devon, EX14 1EJ
Office based only
Candidates must be available for immediate start

The role:

We are seeking a proactive and customer-focused Customer Services Officer to join a busy Call Centre team within a local authority. This is an office-based role at Blackdown House, handling a high volume of incoming calls and providing timely, accurate information and support to residents. You will deal with customer emergencies promptly and get the right help first time. This role operates on a 4‑week repeating rota, combining early and late shifts:
Week 1: Mon, Tues, Sat & Sun – 07:00–15:00
Week 2: Wed, Thurs, Fri – 07:00–15:00
Week 3: Mon, Tues, Sat & Sun – 15:00–22:30
Week 4: Wed, Thurs, Fri – 15:00–22:30
This is a part‑time role of up to 27 hours per week across the rota.

Key accountabilities:

• Provide a professional and effective response to calls from Service Users, alarm calls and out of hours.
• To staff the Control Room working an agreed rotating shift pattern covering 24 hours a day 365 days a year.
• Provide assistance to customers in non‑emergency and emergency situations.
• Provide a high level of customer service to client base.
• Ensure the integrity, accuracy and confidentiality of all information held.

Key requirements:

• Previous experience within a customer service, call centre, or fast‑paced administrative environment
• Knowledge of community alarms and Telecare equipment or previous experience in a telecare environment
• Good knowledge of local area
• Accuracy and attention to detail, particularly when working to tight deadlines.
• Calm under pressure when dealing with high volume of telephone calls often of a sensitive or critical nature
• Must have a caring attitude in order to support some of the most vulnerable people
• Be able to use initiative when making life critical decisions
• Able to react and prioritise information from a variety of different sources
• Ability to work as part of a close knit team in a multi functional environment

How to Apply

• Quote the Job Title and Reference Number in your application.
• Submit your CV in Word format.
• Applications are reviewed on a rolling basis—early submission is recommended.

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.