Customer Services Representative

Unilabs; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare company in the UK seeks a dedicated Customer Services Representative to handle customer inquiries and provide information. You will ensure customer satisfaction in a fast-paced environment and require prior experience in customer service, preferably in the healthcare sector. Excellent communication skills and the ability to collaborate with diverse teams are essential. Competitive compensation and a supportive work environment are offered.

Benefits

Competitive compensation

Comprehensive benefits

Supportive work environment

Qualifications

• Prior experience in a customer service role, preferably in the healthcare or medical industry.
• Strong problem-solving skills and the ability to handle difficult customers.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Answer customer inquiries via phone, email, and social media.
• Provide accurate information about services, pricing, and availability.
• Assist customers with placing orders and resolving issues.

Skills

Excellent communication skills

Problem-solving skills

Team player

Proficient computer skills

Multitasking ability

Tools

Customer service software

Job description

Overview

Unilabs is seeking a dedicated and enthusiastic Customer Services Representative to join our team, on a maternity-cover contract. As a Customer Services Representative, you will be the main point of contact for our customers, handling inquiries, providing information, and resolving any issues or concerns they may have. You will play a crucial role in maintaining our company's reputation for excellent customer service.

Responsibilities

• Answering customer inquiries via phone, email, and social media platforms.
• Providing accurate and complete information to customers about our services, including pricing, availability, and turnaround times.
• Assisting customers with placing orders, scheduling appointments, and resolving any issues or complaints.
• Ensuring all customer interactions are handled in a timely and professional manner.
• Maintaining customer records and updating the customer database as needed.
• Escalating complex or unresolved issues to the appropriate department for further assistance.
• Working closely with other teams within the company to ensure customer satisfaction.
• Identifying opportunities to improve customer service processes and procedures.
• Providing feedback and suggestions to management to enhance the overall customer experience.

Requirements

• Prior experience in a customer service role, preferably in the healthcare or medical industry.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and the ability to handle difficult or challenging customers.
• Ability to work effectively in a fast-paced and dynamic environment.
• Proficient computer skills and familiarity with customer service software and databases.
• Ability to multitask and prioritize tasks to meet customer needs.
• Positive attitude and willingness to go the extra mile to ensure customer satisfaction.
• Ability to work well in a team and collaborate with colleagues from different departments.
• Flexibility to work occasional evenings or weekends, if needed.

Essential Requirements

• Prior customer service experience in the healthcare or medical industry.
• Excellent communication and problem-solving skills.
• Proficient computer skills.
• Ability to work in a fast-paced environment.
• Team player with the ability to collaborate effectively with colleagues.

Desirable

• Knowledge of medical terminology and procedures.
• Experience with customer service software and databases.
• Flexibility to work evenings or weekends as needed.

Why Join Unilabs: At Unilabs, you\'ll have the opportunity to make a significant impact in the healthcare industry while working with a diverse and talented team. We offer competitive compensation, a permanent contract, comprehensive benefits, and a supportive work environment that fosters growth and development.