Customer Services Online Chat

MCL InsureTech Ltd; Coleraine; On-site; GBP 20,000 - 25,000; Full time

Job summary

A customer service firm in Northern Ireland is seeking Customer Services employees for its online chat department. Candidates must have GCSE’s in English and Maths, along with at least one year of customer service experience. Strong communication skills are essential, and familiarity with online chat services is preferred. The role involves ensuring excellent customer service to both new and existing clients. The closing date for applications is 16 Jan 2026.

Qualifications

• Minimum of 1 year’s customer service experience required.
• Must be willing to pursue APA/CIP insurance qualifications.
• Previous experience in the insurance industry is preferable.

Responsibilities

• Ensure excellent customer service while communicating courteously.
• Provide a fast and efficient online chat service to customers.

Skills

Customer service skills

Communication skills

Online chat experience

Education

Two GCSE’s or equivalent in English and Maths

Job description

We are now recruiting Customer Services employees to join our online chat department.

Responsibilities

• You will ensure excellent customer service is always provided whilst communicating courteously and accurately.
• You will provide a fast and efficient online chat service to new and existing customers.

Skills and Qualifications

• Two GCSE’s or equivalent in English and Math’s.
• Excellent Customer service skills broadcast with a minimum of 1 year’s customer service experience.
• Excellent communication skills both written and breeding.
• Must be willing to pursue APA/CIP insurance qualifications.
• Previous online chat experience.
• Previous experience gained within the insurance industry.

Area: All of Northern Ireland
Closing date: 16 Jan 2026