Customer Services Officer

We Manage Jobs(WMJobs); West Bromwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local council seeks a committed Customer Service Officer to support Sandwell Libraries and Archives. You will be responsible for delivering a high-quality service to diverse users, ensuring efficient library operations. The ideal candidate has excellent customer service skills, at least 2 years experience in customer service, and IT proficiency. This role requires flexibility in hours and locations, making it ideal for someone passionate about community service.

Benefits

Generous annual leave entitlement

Access to Employee Benefits portal

Salary sacrifice schemes

Health and wellbeing support

Access to Local Government Pension Scheme

Qualifications

• A minimum of 2 years experience providing direct services to the public.
• Experience of working in a team environment.

Responsibilities

• Provide efficient library and information services with high standard of customer care.
• Support customers to access a range of library services.
• Work at different libraries as per service requirements.

Skills

Excellent customer service skills

Co-operation skills

Experience working with children and adults

Excellent I.T skills

Education

Customer service qualification or 2 years customer service experience

Job description

This is a Fixed Term Contract until 31 August 2026

We are seeking a Customer Service Officer to join our established team within Sandwell Libraries and Archives. We are looking for a committed and enthusiastic candidate eager to take on these interesting and rewarding role.

Supporting and working in partnership with the Library Supervisor, the person appointed will work as part of a team providing efficient and effective library and information service with a high standard of customer care.

You will provide a high-quality service to all users including children, young people and adults from all cultural backgrounds and to meet Council and Library and Archives standards.

You will undertake and be responsible for all tasks associated with the presentation of services, activities and events and all administrative routines and procedures.

The successful applicant will be required to support customers to access a range of library services, including self‑service and virtual services, with a focus on encouraging the use of libraries through promotional and outreach work.

Qualifications Required

• A customer service qualification or 2 years customer service experience
• Excellent customer service skills
• Experience of co-operating with others as part of a team
• Experience of working with adults and children
• At least two years’ experience of providing direct services to the public
• Excellent I.T skills

You may be required to work every Saturday and be flexible in the hours you work in the week.

This post involves working at different libraries depending on service requirements. In exchange, this is a highly valued role and you will become part of a forward thinking and energised team.

Why work for Sandwell Council?

The Council has been through significant change over the past couple of years and we are committed to continuing our improvement journey, transforming and modernising to get the best outcomes for Sandwell residents.

Joining Sandwell Council means becoming part of a supportive and forward‑thinking organisation.

Benefits

• Generous annual leave entitlement, with additional entitlement granted to employees who complete 5 years continuous service with Sandwell or other local authorities
• Access to our Employee Benefits portal which includes discounts on a number of retail locations, gym membership, and more
• Salary sacrifice schemes for cars and bikes
• Health and wellbeing support Access to the Local Government Pension Scheme

For an informal discussion, please contact Jacqueline Hawkins on [e-mail].

Hours: 18.5 hours per week

To apply please download the attached application form at the bottom of this advert and return to: [e-mail]

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e‑mail to [e-mail]

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs