Customer Services Manager - Construction, Development, Asset Management, Property Services

Informed Recruitment Limited; Birmingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A social enterprise is seeking an experienced Customer Services Manager to enhance their customer service provision in Birmingham. The role involves engaging members, compiling reports, managing communications, and supporting department heads to ensure outstanding service. The ideal candidate should have a solid background in customer service, excellent communication skills, and the ability to manage multiple tasks efficiently. This is a hybrid position offering a competitive salary and benefits package.

Benefits

Competitive salary

Car allowance

Healthcare benefits

Generous holiday allowance

Qualifications

• Self-starter with a positive approach.
• Strong ability to manage multiple tasks concurrently.
• Excellent communication skills to liaise with stakeholders at all levels.

Responsibilities

• Engage with and support members.
• Compile management, operational, and supply chain reports.
• Attend and contribute to member and operational meetings.

Skills

Customer services background

Account management

Strong MS Office skills

Job description

Overview

Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative process whilst supporting customers and building relationships? Informed Recruitment are partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role is to support department heads to ensure outstanding customer services are provided to customers and supply chain partners. Your day-to-day responsibilities will include engaging with and supporting members; drafting, sending, tracking & chasing new membership packs, as well as member reviews packs for existing members; compiling management, operational, and supply chain reports; identifying potential new members as well as conducting competitor analysis; attending member and operational meetings; spend monitoring; attending conferences and events; drafting social media content and managing bulk email communications; maintaining audit files; taking ownership of the accounts of smaller members; supporting contract pack creation; and identifying additional opportunities to support members.

Background

Well-trodden paths into this role include:

• Construction and Development – managing customer service, accounts, or administration for construction companies, development & regeneration, or modular builders.
• Customer Services / Account Management – A successful track record as an account management/customer success management/customer service management professional with a successful track record of looking after customers, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial.
• Office Manager – Experience in taking responsibility for the smooth running of office processes and documentation to provide a seamless and efficient customer experience.
• Property background – Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge.
• Supply Chain/Merchants – Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, & property services sectors with knowledge of the relevant goods, services, prices, and people.

Essential Skills

• Self-starter with a positive approach with a background in customer services or account management.
• A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results.
• The ability to manage multiple tasks concurrently.
• A good understanding of creating value and managing costs.
• The ability to engage with prospective customers at conferences, seminars, and workshops.
• Strong MS Office skills.

Highly Desirable / Will Strengthen Application

• Experience of the current Construction, or Property Asset Management market(s), including current issues within development, compliance, building safety, property services, construction, and/or property asset management.
• A base understanding of procurement.

As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail and record keeping. This role is hybrid based, with some time spent in an office in Birmingham, some time working from home. Other team members are based in South Birmingham and Worcestershire. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance.

Interviews are available now, so please apply without delay to secure your slot!

Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is "Legitimate Interests". You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.