Customer Services Export Operator

DSV - Global Transport and Logistics; South Killingholme; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global leader in transport and logistics is seeking a Customer Services Export Operator in South Killingholme. This role involves managing export shipments, providing customer services, and executing various administrative tasks while maintaining high job quality. The ideal candidate is self-driven, organised, and has excellent communication skills. Join a team committed to operational excellence and sustainability initiatives.

Benefits

Competitive Salary Package

25 days Annual Leave

Life Insurance

Employee Assistance Programme

Eyecare Voucher Scheme

Qualifications

• Self-driven individual with a positive outlook.
• Experience in customer services or export operations is desirable.
• Ability to communicate effectively and professionally.

Responsibilities

• Handle export shipments and customer services.
• Communicate with local DSV depots for collections and deliveries.
• Perform general administration tasks such as invoicing and filing.

Skills

Attention to detail

Organisational skills

Ability to work under pressure

Job description

Overview

Job Req Number: 100535
Time Type: Full Time

Customer Services Export Operator

A position in the Export department has become available at DSV Road Ltd.

The person we are looking for must be self-driven, have good attention to detail with a positive outlook and a clear focus on high job quality.

The successful candidate will be dealing with Export shipments and Export customer services, for general accounts and larger key account customers.

The applicant must be organised and punctual, be able to work in a fast-paced environment and work under pressure whilst keeping a cool head.

We are looking for a person who can add extra quality to our already highly skilled team and be able to come up with alternative solutions to challenges and problems whilst at the same time work under pressure.

Main purpose of Job:

The person will work as a part of the Export team and arrange shipments to Scandinavian from UK based customers, by use of the existing DSV road-freight and distribution network, along with internal UK distribution and warehousing departments.

The role will involve communicating with the local DSV depots across the UK and Scandinavian to ensure collections and deliveries are done in accordance with our customers’ requirements. There will also be a degree of customer services involved with direct communication to the customer(s).

Additionally, there will be various other ad hoc administrational tasks such as POD handling and following up on customer enquiries/questions.

Responsibilities

• Communicate effectively in a professional manner with customers to ensure their traffic requirements are fulfilled in line with their booking instructions.
• Receive bookings from UK Exporters either via our online booking platform or by e-mail
• Contact UK places to book in collections.
• Instruct UK Warehouse and Distribution teams for loading/offloading of cargo to vehicles using our Transport Management System.
• Liaise with other DSV offices in the UK and abroad, reporting any discrepancies or specific requirements.
• Ensure legislative compliance in all areas.
• Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment.
• Perform and correctly implement General Administration, e.g. invoicing, filing, queries, claims, POD handling.
• Communicate efficiently and effectively with internal and external customers, suppliers, and other offices, as required by operational procedures.

Start date: ASAP

Hours: 09.00 – 17.00 hrs Monday to Friday / 08:00-16:00

What can we offer you?

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95+ countries.
• Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally.
• Be part of a company that has strong company values; to find out more about DSV, click the link at the bottom of the page.
• Access to a selection of employee benefits, such as:
• 25 days Annual Leave Entitlement, increasing with length of service.
• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
• Salary Sacrifice Cycle Scheme
• Employee Assistance Programme, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• LifeWorks App for cashback and discounts on high street and online brands.
• Life Insurance with access to expert probate support.
• Eyecare Voucher Scheme

DSV Careers

If you want to know a bit about DSV Careers, please see below.

Links:

Link*- https://www.youtube.com/watch?v=1QJLhUSBN_0

Link**- https://www.dsv.com/en/sustainability-esg

Link***- https://www.dsv.com/en/about-dsv

Link****- https://www.youtube.com/watch?v=SnMpG10Po3w

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.