Customer Services & Document Management Assistant

HSBC; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global financial services provider is seeking a Customer Services Assistant to join their team in Leicester. In this office-based role, you'll provide exceptional service to customers while managing document processes. The ideal candidate will thrive in a collaborative environment, demonstrating strong attention to detail and problem-solving skills. This position supports personal growth and contributes to building a diverse, inclusive workplace that values various perspectives.

Qualifications

• Strong team player supporting common goals.
• Attention to detail in correspondence.
• Ability to challenge the status quo and question processes.
• Willingness to follow procedures and take ownership.
• Enthusiastic about personal growth and learning.

Responsibilities

• Provide high service level to customers through document processing.
• Ensure timely processing of all bank instructions.
• Resolve queries via telephony and processing teams.
• Maintain quality service for all customers.

Skills

Attention to detail

Problem-solving

Team collaboration

Time keeping

Job description

A leading global financial services provider is seeking a Customer Services Assistant to join their team in Leicester. In this office-based role, you'll provide exceptional service to customers while managing document processes. The ideal candidate will thrive in a collaborative environment, demonstrating strong attention to detail and problem-solving skills. This position supports personal growth and contributes to building a diverse, inclusive workplace that values various perspectives.