Customer Services Coordinator

Medequipuk; Stafford; On-site; GBP 23,000; Full time

Job summary

Join a forward-thinking community equipment services provider as a Customer Services Coordinator. This role empowers you to make a significant impact by ensuring exceptional customer experiences. You'll be the first point of contact for service users, coordinating deliveries and installations of vital medical equipment. With a focus on empathy, teamwork, and continuous professional development, you'll thrive in a supportive environment that values accountability and innovation. Enjoy a rewarding career while helping others maintain their independence at home.

Benefits

29 days holiday (max 33 days)

Continued professional development

Life assurance

Cycle to work scheme

Employee assistance program

Access to Perkbox discount platform

Free uniform

Free DBS check

Qualifications

• Experience in a customer service role is desirable.
• Proficient in IT and Microsoft Office applications.

Responsibilities

• Manage inbound and outbound calls with service users and health providers.
• Book delivery rounds for technicians and ensure client details are correct.

Skills

Customer Service

Empathy

Communication

Problem Solving

Education

Experience in Customer Service

Tools

Microsoft Office

Job description

Hours: 37.5 hours per week

Salary: £22,425 per annum

This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!

Join us as our new Customer Services Coordinator at Medequip Assistive Technology Ltd and let us empower you to truly make a difference.

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.

Who are Medequip?

Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.

About the role

As the Customer Services Coordinator for Medequip Assistive Technology Ltd, you will be the first point of contact for our service users, their family and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame, to the agreed specification. You will be key in ensuring our customer experience levels are exceptional at this first point of contact.

Your day-to-day responsibilities will include, but not be limited to:

• Managing inbound and outbound calls – liaising with service users, their families and prescribers
• Booking all delivery rounds in advance for Technicians and Service Engineers
• Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
• Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
• Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
• Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
• You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure.

About you

Above all, you will identify and align with our company values:

• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications and experience required

• Some experience in a customer service focussed role within a similar industry is desirable.
• IT and Microsoft Office proficient.

What we offer

• 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
• Continued professional development, training and learning support and opportunities for career progression.
• Life assurance
• Cycle to work scheme.
• Care First employee assistance program including free counselling.
• Access to Perkbox discount platform
• Free uniform
• Free DBS check

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.

This role may be subject to an enhanced DBS disclosure and satisfactory references.

This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.