Customer Services Assistant

Pure Resourcing Solutions Limited; South Cambridgeshire; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A recruitment firm is seeking a Customer Services Assistant for a temporary role in South Cambridgeshire. The position, starting ASAP for 6 months, involves handling customer complaints, liaising with tenants and contractors, and maintaining records. The successful candidate will have proven experience in customer service, strong communication skills, and attention to detail. The role offers a pay rate of £15 per hour, with flexible working arrangements: 4 days remote and 1 day in the office each week.

Qualifications

• Proven experience handling customer enquiries.
• Strong verbal and written communication skills.
• Accurate record keeping is essential.

Responsibilities

• Receive, log and prioritise complaints promptly and accurately.
• Liaison with tenants, contractors and the maintenance team.
• Confirm appointments and follow up on outcomes.
• Review issues against tenancy records and service agreements.
• Maintain clear case notes and records.
• Escalate complex or unresolved matters.
• Contribute to process improvements.

Skills

Handling customer enquiries

Strong verbal communication

Strong written communication

Accurate record keeping

Job description

Customer Services Assistant required on a temp basis to start ASAP for 6 months.

Pay rate: £15 per hour

Hours: 9am - 5pm

Location: North of Cambridge City, working 4 days from home and 1 in the office each week

Duties

• Receive, log and prioritise complaints promptly and accurately
• Liaison with tenants, contractors and the maintenance team
• Confirm appointments and follow up on outcomes
• Review issues against tenancy records and service agreements
• Maintain clear case notes and records
• Escalate complex or unresolved matters
• Contribute to process improvements

Your skills/experience

• Proven experience handling customer enquiries
• Strong verbal and written communication
• Accurate record keeping

If you have the relevant experience and are available and happy to commit to a 6 month temp role then please forward your CV today