Customer Services Assistant

Lincolnshire Co-op; Boston; On-site; GBP 18,000 - 24,000; Full time

Job summary

A community-focused retail organization in Boston is seeking a passionate Customer Services Assistant. You will join a vibrant team dedicated to providing outstanding service while maintaining the store's inventory. Flexibility in working hours is required, and you will engage with customers, manage checkouts, and promote member benefits. With a strong community focus and opportunities for progression, this role offers a rewarding working environment.

Benefits

30 days annual leave

Pension scheme with up to 12% employer contributions

Generous colleague discount rates

Annual discretionary colleague bonuses

Advance working schedules for better planning

Free tea and coffee provisions

Qualifications

• A passion for customer service and a desire to deliver a great shopping experience.
• Excellent communication and listening skills.
• Ability to adapt to a fast-paced retail environment.

Responsibilities

• Work at checkouts and replenish stock.
• Promote membership benefits and assist customers.
• Maintain a friendly and helpful demeanor.

Skills

Customer service passion

Excellent communication

Teamwork ability

Enthusiasm

Reliability

Trustworthiness

Job description

About the role

We're not looking for any specific experience or qualifications - we'll provide you with all the training necessary! It's your personality, skills, motivation, and values that matter the most to us.

Our food stores are at the heart of many local communities. You'll be joining a team at the forefront of the business, working together to keep the store fully stocked and ready for our customers, always delivering friendly service with a smile.

As part of the co-operative, we are an "Investors in People - Platinum" employer, recognised as one of the country's top employers. We offer progression opportunities to all our colleagues, from a single store in 1861 growing into a society of over 220 outlets and nearly 3,000 colleagues across Food Stores, Pharmacies, Post Offices and more.

What we expect

• A passion for customer service and a desire to deliver a great shopping experience for our customers
• Excellent communication and listening skills to adapt to a fast-paced retail environment
• The ability to work well as part of a team to drive sales and achieve goals, ensuring the success of your store
• An enthusiastic approach and willingness to support your colleagues
• Reliability and the responsibility to be on time, well presented and a brand ambassador
• Being inspiring, helpful and trustworthy to help us achieve our purpose

Duties

Every day will offer a new experience, and you will be involved in a wide range of activities as part of a passionate and hardworking team. As a Customer Services Assistant you will work at the checkouts, replenish stock, share your knowledge of our range with customers and promote the benefits of membership. We are open when our customers need us, so flexibility with working hours is required where possible.

Benefits

• 30 days annual leave (including bank holidays) (pro-rata)
• Pension scheme (with up to 12% employer contributions)
• Generous colleague discount rates across our family of businesses
• Annual discretionary colleague bonuses to reward your hard work
• Working schedules that are available four weeks in advance, giving you time to plan around your shifts
• Free tea and coffee provisions for all colleagues during rest breaks at work

Community focus

Communities are at the heart of everything we do, motivating us to deliver more than great customer service. We share dividends with our members, invest in new and improved services and raise money for charity through our Community Champion scheme. We also support local schools and many other local initiatives.