Customer Services Administrator

Global Highland; Tain; On-site; GBP 27,000 - 28,000; Full time

Job summary

A leading client service provider is seeking a dedicated Customer Services Administrator based in Inverness. In this role, you will ensure excellent customer service, manage front-of-house operations, and support facilities management. The position requires strong organization, multitasking abilities, and proficiency in Microsoft 365, along with a professional demeanor when interacting with visitors and staff. This is a 12-month contract offering competitive pay.

Qualifications

• Previous experience in a customer service, front of house, or office-based role.
• Strong communication and interpersonal skills.
• Professional, welcoming manner with confidence dealing with people.

Responsibilities

• Welcoming staff, visitors, and contractors to the building.
• Answering a national switchboard and responding to enquiries.
• Managing visitor access and building security.

Skills

Customer service experience

Strong communication skills

Organizational skills

Attention to detail

Multitasking ability

Proficiency in Microsoft 365

Job description

Do you enjoy being the first point of contact in a busy workplace, delivering great customer service and keeping things running smoothly behind the scenes?

Location: Inverness
Hours: 35 hours per week, Monday to Friday, 8.30 am - 4.30 pm
Contract: 12 months
Pay: £27.5k - £27.9k per year

We re recruiting for a front of house Customer Services Administrator to join our Client based at a shared office facility in Inverness.

This is a varied, people focused role combining front of house reception, customer service, facilities support and administration. You ll be part of a small, supportive team, welcoming visitors, supporting staff and helping ensure the building operates safely, professionally and efficiently.

Key Responsibilities:

• Welcoming staff, visitors and contractors to the building
• Answering a national switchboard and responding to enquiries professionally
• Managing visitor access, building security and health & safety procedures
• Supporting the day to day operation of facilities systems and equipment
• Making routine bookings for meetings, rooms and hospitality
• Providing administrative support to managers and teams
• Undertaking basic financial processing including purchase orders and card transactions
• Supporting workplace and facilities-related projects
• Prioritising and organising workload to meet deadlines
• Acting as Fire Warden / Incident Control Officer (training provided)
• Participating in an occasional out of hours facilities call out rota
• Supporting wider workplace services tasks to ensure team resilience

What We re Looking For:

• Previous experience in a customer service, front of house or office based role
• Strong communication and interpersonal skills
• A professional, welcoming manner and confidence dealing with a wide range of people
• Good organisational skills with the ability to prioritise and multitask
• Strong attention to detail with good literacy and numeracy skills
• Comfortable using Microsoft 365 and standard office systems
• A flexible, team focused approach with a willingness to learn
• Understanding of health & safety in a workplace environment
• Driving licence preferred
• Gaelic language skills desirable but not essential

How to Apply

If you re looking for a varied, people-focused role within a professional public sector environment, apply today to be considered. If you have any questions ahead of applying, contact Lauren at Global Highland.