Customer Services Administrator

Abbott; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global healthcare leader is seeking a Customer Services Administrator in Abingdon to support the Occupational Health team. Your role will involve managing clinic calendars, maintaining clinician schedules, and collaborating with third-party providers for optimal operations. Successful candidates will have strong administrative skills, be IT-literate, and possess excellent communication skills. Join a company recognized globally for its commitment to career development and a supportive workplace culture.

Benefits

Career development opportunities

Recognition as a great workplace

Support for diversity and inclusion

Qualifications

• Ability to prioritize workload to meet deadlines.
• Experience of working for a service provider in a related field is preferable.
• Attention to detail and accuracy is essential.

Responsibilities

• Set up and manage clinic calendars in the Occupational Health Management System.
• Maintain clinicians' schedules including managing annual leave and training time.
• Collaborate with third-party providers to ensure clinics are fully resourced.

Skills

Excellent written and oral communication skills

Strong administrative skills

IT-literate

Customer and quality focused

Education

Education to national standards

Tools

Word

Excel

Outlook

Job description

JOB DESCRIPTION : About Abbott

Abbott is a global healthcare leader creating breakthrough science to improve peoples health. We're always looking towards the future anticipating changes in medical science and technology.

The Opportunity

Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses bringing together exceptional teams of experts and industry‑leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

Our Toxicology Business part of Abbott Rapid Diagnostics is currently recruiting for an OH Customer Services Administrator. The role would be based in our Abingdon (Oxfordshire) office.

We're looking for a Customer Service Administrator to join our dynamic Occupational Health (OH) team within the Toxicology business unit. Based at our Abingdon office you'll play a key role in supporting the seamless delivery of our Occupational Health services to clients across the UK.

This is more than just an admin role; it's an opportunity to be part of a team that helps keep workplaces safe, healthy and compliant. Your work will directly impact our customer experience and contribute to the overall efficiency and success of our operations.

This job description will be reviewed periodically and is subject to change.

RESPONSIBILITIES

• Set up and manage clinic calendars in our Occupational Health Management System to enable smooth appointment scheduling.
• Maintain clinicians' schedules including managing annual leave and training time.
• Collaborate with third‑party providers to ensure clinics are fully resourced and run efficiently.
• Upload reports and certificates from third‑party services ensuring timely delivery to clients in line with KPIs.
• Perform a variety of administrative tasks within our Occupational Health Management System to keep everything running like clockwork.
• Provide day‑to‑day administrative assistance to support the wider team and business objectives.
• Support other duties as needed to help the team succeed.

EXPERIENCE & EDUCATION

• Education to national standards.
• Excellent written and oral communication skills.
• Strong administrative skills with attention to detail and accuracy.
• IT‑literate with a good working knowledge of Word, Excel & Outlook.
• Experience of working for a service provider in a related field is preferable.
• Ability to prioritise workload to meet deadlines.
• Be customer and quality focused.

COMPETENCIES

• Pioneering – Ability to work with your line manager and the wider business to support continuous improvement projects.
• Achieving – Ensuring that you always work with the objective of meeting all measurable KPIs.
• Caring – Supporting customers and colleagues to achieve the desired outcomes for our customers.
• Enduring – Ensuring that current or changes to any process ensure the long‑term success of customer services and retain and grow our customer base.

Working at Abbott

At Abbott you can do work that matters, grow and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognised as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognised as one of the best big companies to work for, as well as a best place to work for diversity, working mothers, female executives and scientists.

Connect with us on Facebook at AbbottNews and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is N / A. In specific locations the pay range may vary from the range posted.

JOB FAMILY: Customer Service

DIVISION: TOX ARDx Toxicology

LOCATION: United Kingdom > Abingdon: 21 Blacklands Way

ADDITIONAL LOCATIONS

WORK SHIFT: Standard

TRAVEL: No

MEDICAL SURVEILLANCE: No

SIGNIFICANT WORK ACTIVITIES: Not Applicable

Required Experience: Unclear Seniority

Key Skills: Fashion Retail, CSS, HTML, Banking & Finance, Health And Safety Management

EMPLOYMENT TYPE: Full‑Time

EXPERIENCE: years

VACANCY: 1