Customer Service / Wholesale & Sales Sales Operations and Customer Service Team Leader

Success Talent; Greater London; On-site; GBP 34,000 - 40,000; Full time

Job summary

A growing logistics company is seeking a Sales Operations and Customer Service Team Leader to head the Amazon account in London. The successful candidate will lead a high-performing service team, ensuring efficient order management and customer satisfaction. Responsibilities include optimising operational workflow, coaching team members, and resolving issues proactively while maintaining a sharp focus on detail and performance metrics. This position offers the chance to work with recognized global brands and grow your leadership capabilities.

Qualifications

• Essential experience in Amazon operations.
• Strong leadership skills with a positive attitude.
• Highly organised with attention to detail.

Responsibilities

• Primary Amazon customer service lead and operational partner.
• Optimise orderbooks to meet customer requirements.
• Lead, coach, and train the service team.
• Analyse orders to prevent delays.

Skills

Amazon experience

People leadership

Problem-solving

Organisational skills

Excel / MS Office skills

Job description

Sales Operations & Customer Service Team Leader – Amazon channel

London (office-based) | ASAP start | Up to £40,000 DOE

Join a group company with global brands.

Love the pace of Amazon and the satisfaction of a perfectly-run operation? We’re hiring a sharp, energetic Sales Operations and Customer Service Team Leader to own the Amazon account and lead a high-performing service team across daily orderbook, delivery, and customer experience.

What you’ll do

• Be the primary Amazon customer service lead and trusted operational partner.
• Run and optimise orderbooks to hit customer requirements and business targets.
• Lead, coach, and upskill the team — training, tools, performance reviews, KPIs.
• Spot risks early: analyse orders, fix blockers, prevent delays, keep Amazon + Sales informed.

What you’ll bring

• Amazon experience (essential) — you know how the machine works.
• Confident people leader with urgency, positivity, and calm problem-solving.
• Highly organised, detail-driven, commercially switched-on.
• Strong Excel / MS Office skills.

Why join?

You’ll work with reputable global brands, take real ownership of a major account, and have space to grow your leadership impact.

Apply now with your CV showcasing your Amazon ops experience and team-lead wins.