Customer Service Trainer – Shape a New Call Centre

HUNTER SELECTION; Wales; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading recruitment agency is looking for a passionate Call Centre Trainer to join a newly opened center in Cardiff. This role involves designing and delivering training sessions, creating engaging materials, and mentoring staff to enhance their customer engagement skills. The ideal candidate will have experience in customer service training and a strong ability to develop impactful training programs. The position offers a competitive salary of up to £40,000, a supportive work environment, and opportunities for career development.

Benefits

27 days' holiday

Company pension contribution up to 11%

Career development opportunities

Qualifications

• 1+ years of experience in a Customer Service Trainer role.
• Excellent communication and presentation abilities.
• Experience in designing effective training programs.

Responsibilities

• Design and deliver engaging training sessions.
• Create training materials and e-learning content.
• Coach and mentor staff to enhance skills.
• Assess training effectiveness and implement improvements.
• Work with managers to identify skill gaps.

Skills

Customer Service Training Experience

Strong Communication Skills

Training Program Design

Knowledge of Customer Service Best Practices

Digital Tools for Training

Job description

A leading recruitment agency is looking for a passionate Call Centre Trainer to join a newly opened center in Cardiff. This role involves designing and delivering training sessions, creating engaging materials, and mentoring staff to enhance their customer engagement skills. The ideal candidate will have experience in customer service training and a strong ability to develop impactful training programs. The position offers a competitive salary of up to £40,000, a supportive work environment, and opportunities for career development.