Customer Service Trace Advisor

First Locate; Leeds; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading customer service provider in Leeds is seeking a Trace Customer Advisor to manage customer queries and provide information. Ideal candidates will have strong listening and communication skills, resilience towards targets, and empathetic nature. This full-time position offers competitive pay and a range of employee benefits, including flexible working and a supportive company culture.

Benefits

Annual discretionary bonus

Flexible working arrangements

Simply Health Rewards Package

24/7 wellbeing support

Loyalty rewards for length of service

Qualifications

• Great listening and communication skills required.
• Must be a people person with an empathetic ear.
• Resilience to work towards targets is essential.

Responsibilities

• Management and resolution of customer queries.
• Provide helpful information to customers.
• Research and identify customers using multiple sources.

Skills

Listening skills

Communication skills

Empathy

Resilience

Target-oriented

Job description

Overview

Role: Trace Customer Advisor

Salary: £26,208 (Pro-Rata)

Location: Apson House, Colton, Leeds (Office Based)

Full Time: 16 - 40 hrs per week

We are looking for a Trace Customer Advisor to join our innovative Operations Team in Leeds

Responsibilities

• Management and resolve customer queries
• Provide information to customers
• Research, identify, and find customers using multiple intelligence sources
• Other duties as assigned

What we need from you

• Great listening and communication skills
• A people person and have an empathetic ear
• Resilience and ability to work towards targets
• Driven, Determined and accountable

About First Locate

First Locate are one of the UK's largest outsource resources for debt resolution and payment processing. We have been a leading Debt Management business for over two decades. Our First Locate Family is made up of approx. 250 people from North and West Yorkshire who provide excellent customer service to all our clients and extended customers. Our Mission is simple: 'Helping our clients efficiently manage their customers by providing high quality investigative and debt recovery specialists who deliver innovative and market-leading services'.

Our Core Values are the 'Guiding light' that steers all our people's attitude and behaviour towards others. Ensuring we deliver our mission whilst treating all our people and customers with dignity and respect.

Benefits

• A discretionary annual bonus for a job well done.
• A fantastic culture with little perks along the way including flexible working, family leave. Recognition awards, such as 'Value Victor' and 'Go the extra Mile' and many team based incentives.
• Simply Health Rewards Package - Cash back on Optical, Dental, Physiotherapy, Prescription charges and much more
• My Wellbeing Service which included 24/7 support and advice line. 24/7 GP access. Counselling Service, discounted Gym Membership and much more.
• Trained mental health first aiders on all sites.
• Loyalty reward for Length of service including increased holiday entitlement.

What Happens Next?

We'll be in touch if your application is successful so keep an eye on your emails! We'll share your CV with the hiring manager to review. If we feel we may be a good match, then we'll arrange a short call to learn more about you and answer any questions you have. We will then invite to interview. Our interview process is tailored to each role and can be in person or held remotely. Full details will be confirmed if you're application is progressed to the next stage.

We are inclusive.

We're an equal opportunities employer with a diverse, inclusive, merit-based, and equitable workplace. We recognise that diversity drives our creativity, resilience, and success and makes our business stronger. Please do let us know if you need any adjustments during our recruitment process.

Due to the nature of our business, all offers of employment are subject to satisfactory background and vetting checks, including employment references, DBS (basic), credit file search