Customer Service Team Leader - Health and Safety Advice

Mana Resourcing; Coventry; On-site; GBP 36,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Team Leader to lead a Health and Safety Advisory team in Coventry. This role requires NEBOSH qualification and strong customer service skills. You will drive the team's performance, providing coaching and support on health and safety issues, and have opportunities for professional development through NVQ courses. Competitive salary of £36,000 offered.

Benefits

NVQ courses at the client’s cost

Personal mentorship towards IOSH Chartership

Qualifications

• At least NEBOSH Diploma or NVQ Level 5 in Occupational Health and Safety.
• Comprehensive knowledge of health and safety policies and legal requirements.
• Experience leading a team in any industry.

Responsibilities

• Lead a team advising clients on health and safety.
• Drive performance and quality management of the team.
• Provide coaching and support on health and safety issues.

Skills

Customer centricity

Strong analytical skills

Leadership experience

Education

NEBOSH Diploma

NVQ Level 5 in Occupational Health and Safety

Job description

Overview

JOB TITLE: Customer Service Team Leader - Health and Safety Advice
LOCATION: Coventry
SALARY: £36,000

Role

• To lead a Health and Safety Advisory team of four.
• The Team advise SME clients on all aspects of health and safety.
• To drive the performance, development and quality management of the team.
• Support the Director of Health & Safety to manage team resources through effectively planning and allocating workloads.
• Provide day to day support for colleagues who are involved in complex or high-profile cases in the areas of health and safety.
• Provide coaching and where appropriate advice to consultants and advisors on legal, safety and health issues.
• Excellent promotional opportunities!
• IN RETURN - you will be put through three NVQ courses and you will be personally mentored towards IOSH Chartership at our clients cost.

Candidate

• Our client is looking for a Customer Service Team Leader with the following experience and attributes:
• You will have at least NEBOSH Diploma, or NVQ Level 5 in Occupational Health and Safety.
• Comprehensive knowledge of policies, procedures, risks, and legal requirements across a range of industry sectors allowing for the creation and drafting of bespoke policies and procedures, consultancy support and guidance relevant to these industries.
• You will have led a team of some nature, and you will be customer centric. The team can be in any industry including retail or hospitality.
• Strong analytical and reporting skills

Location

• This role is commutable from: Coventry, Hinckley, Atherstone, Nuneaton, Leicester, Narborough, Wigston

Alternative job titles

• Health and Safety Officer
• Team Leader
• Customer Service Manager
• H&S Manager
• H&S team Leader
• NEBOSH Advisor
• IOSH Advisor
• IOSH Advice team Leader
• Compliance Officer NEBOSH
• Compliance Officer IBOSH
• Health and Safety Manager
• Health and Safety Advisor
• Account Manager Health and Safety Advisor
• Customer Service Team Leader

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. This role includes people with experience in Health and Safety Officer, Team Leader, Customer Service Manager, H&S Manager, H&S team Leader, NEBOSH Advisor, IOSH Advisor, IOSH Advice team Leader, Compliance Officer NEBOSH, Compliance Officer IBOSH, Health and Safety Manager, Health and Safety Advisor, Account Manager Health and Safety Advisor, Customer Service Team Leader.