Customer Service Team Leader - Health And Safety Advice

Mana Resourcing Ltd; Coventry; On-site; GBP 30,000 - 36,000; Full time

Job summary

A well-established health and safety services provider in Coventry seeks a Customer Service Team Leader to lead a Health and Safety Advisory team. You will drive team performance, advise SME clients, and support professional development. The role requires a NEBOSH Diploma or equivalent, and leadership experience in customer-centric environments. Excellent growth opportunities are provided.

Benefits

NVQ courses at company expense

Personal mentorship towards IOSH Chartership

Promotional opportunities

Qualifications

• At least NEBOSH Diploma or NVQ Level 5 in Occupational Health and Safety.
• Proven experience in leading a team in any industry.
• Capability to handle complex health and safety cases.

Responsibilities

• Lead a Health and Safety Advisory team of four.
• Advise SME clients on health and safety aspects.
• Drive performance and manage team resources effectively.

Skills

NEBOSH Diploma or NVQ Level 5 in Occupational Health and Safety

Comprehensive knowledge of health and safety policies

Experience leading a customer-centric team

Strong analytical and reporting skills

Job description

Customer Service Team Leader - Health and Safety Advice

JOB TITLE: Customer Service Team Leader - Health and Safety Advice

LOCATION: Coventry

SALARY: £36,000

The COMPANY

Our client is a very well-established nationwide provider of business-critical services to thousands of organisations all over the UK.

The ROLE

The successful Customer Service Team Leader will be required to do the following:

• To lead a Health and Safety Advisory team of four.
• The Team advise SME clients on all aspects of health and safety.
• To drive the performance, development and quality management of the team.
• Support the Director of Health & Safety to manage team resources through effectively planning and allocating workloads.
• Provide day to day support for colleagues who are involved in complex or high-profile cases in the areas of health and safety.
• Provide coaching and where appropriate advice to consultants and advisors on legal, safety and health issues.
• Excellent promotional opportunities!
• In return - you will be put through three NVQ courses and you will be personally mentored towards IOSH Chartership at our client’s cost.

CANDIDATE

Our client is looking for a Customer Service Team Leader with the following experience and attributes:

• You will have at least NEBOSH Diploma, or NVQ Level 5 in Occupational Health and Safety.
• Comprehensive knowledge of policies, procedures, risks, and legal requirements across a range of industry sectors allowing for the creation and drafting of bespoke policies and procedures, consultancy support and guidance relevant to these industries.
• You will have led a team of some nature, and you will be customer centric. The team can be in any industry including retail or hospitality.
• Strong analytical and reporting skills

This role is commutable from:

• Coventry
• Hinckley
• Atherstone
• Nuneaton
• Leicester
• Narborough
• Wigston

ALTERNATIVE JOB TITLES: Health and Safety Officer, Team Leader, Customer Service Manager, H&S Manager, H&S team Leader, NEBOSH Advisor, IOSH Advisor, IOSH Advice team Leader, Compliance Officer NEBOSH, Compliance Officer IBOSH, Health and Safety Manager, Health and Safety Advisor, Account Manager Health and Safety Advisor, Customer Service Team Leader

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Health and Safety Officer, Team Leader, Customer Service Manager, H&S Manager, H&S team Leader, NEBOSH Advisor, IOSH Advisor, IOSH Advice team Leader, Compliance Officer NEBOSH, Compliance Officer IBOSH, Health and Safety Manager, Health and Safety Advisor, Account Manager Health and Safety Advisor, Customer Service Team Leader.

Contact Information

Phone : [phone]

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