Customer Service Team Leader — Elevate Support & Leadership

Raven Housing Trust; Reigate and Banstead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK housing organization is looking for a Customer Service Team Leader to guide a high-performing Customer Service Contact Centre team. The role involves leading team members in delivering exceptional services, managing performance, and resolving customer complaints effectively. The ideal candidate will have experience in call centres, strong leadership skills, and a good understanding of customer data protection. The organization promotes a diverse and inclusive workplace, offering a competitive salary and great benefits.

Benefits

Competitive salaries

Flexible working

Learning and development opportunities

Enhanced maternity/paternity/adoption pay

Health cash plan

Extensive wellbeing support

Retail discounts

Qualifications

• Proven experience in a call centre environment.
• Experience with complaint handling and resolution processes.
• Understanding of housing legislation and customer data protection.

Responsibilities

• Lead the Customer Service Team to deliver excellent multi-channel services.
• Motivate and coach team members for performance improvement.
• Resolve escalated or complex customer complaints.

Skills

Leadership skills

Leadership coaching

Negotiation skills

Complaint handling

Understanding of GDPR

Job description

A UK housing organization is looking for a Customer Service Team Leader to guide a high-performing Customer Service Contact Centre team. The role involves leading team members in delivering exceptional services, managing performance, and resolving customer complaints effectively. The ideal candidate will have experience in call centres, strong leadership skills, and a good understanding of customer data protection. The organization promotes a diverse and inclusive workplace, offering a competitive salary and great benefits.