Customer Service Team Leader

Godwin Recruitment; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A Healthcare Supplies company in Manchester seeks a Customer Service Team Leader to lead a team at the Dispensing Centre. This role requires strong leadership skills, operational compliance experience, and the ability to maintain excellent customer relations. The ideal candidate will have a proven track record in team management and effective communication. Benefits include generous holiday, healthcare, and more.

Benefits

25 days' holiday

Healthcare benefits

Annual salary review

Blue light discount card

Qualifications

• Proven leadership experience in a customer-focused environment.
• Recent supervisory experience is required.
• Excellent written and verbal communication skills.

Responsibilities

• Lead the dispensing team and promote a positive working environment.
• Manage operations of the Dispensing Centre.
• Ensure compliance with clinical governance and dispensing practices.

Skills

Team leadership

Coaching and mentoring

Operational compliance

Microsoft Office skills

Communication skills

Organisational skills

Job description

About the opportunity

Easily accessible location by public transport / Free parking.

A permanent, full-time opportunity, working 37.5 hours per week, Monday - Friday, 9am – 5pm.

Excellent employee benefits include 25 days' holiday (+ bank holidays), healthcare benefits, annual salary review, and blue light discount card.

A fabulous opportunity for a highly customer focused team leader to lead the regional branch of a Healthcare Supplies company.

Join a very long established and successful family run business who are dedicated to improving people’s lives through innovative and life changing products.

Key Responsibilities

• Leading the dispensing team to promote a positive and service focused working environment.


• Managing the operations of the Dispensing Centre in line with Standard Operating Procedures.


• Responsible for ensuring Clinical Governance for the Dispensing Centre.


• Ensuring compliance in all dispensing practices, as well as maintaining a high level of service to retain customers using the dispensing service.


• Maintain up to date knowledge of the centre’s territory to include key hospitals and healthcare services, whilst actively promoting the service and maintaining a strong reputation within the patient and healthcare community.


• Database management, ensuring the team maintain compliance to Data Protection and Information Governance legislation.


• Regular review of staff resources; managing staff recruitment, development, and performance.


• Ensure the team are kept up to date with business / procedural changes, facilitating any required training and leading continuous improvement within the centre.

The role of Customer Service Team Leader will ensure strong business and customer relations are maintained, as well as being instrumental in the daily operational tasks of the Dispensing Centre.

Skills & Experience Required

• A proven leader with a forward-thinking approach, you will have recent and significant team leadership / supervisory experience within an operational customer focused environment.


• You will bring coaching and mentoring experience.


• You will be experienced at adhering to, as well as overseeing strict operational guidelines, data protection and compliance procedures.


• You will possess excellent administrative, time management and organisational skills, along with competent Microsoft Office skills.


• A professional approach with excellent written and verbal communication skills.


• You will take pride in building effective working relationships with the team you are leading, as well as ensuring the very best customer care, and business relations are maintained.


• Whilst pharmaceutical or dispensing experience would be advantageous, it is not essential.

PLEASE NOTE

Flexibility is required to very occasionally travel Head Office (Midlands) and to other Branches, as required.

If you have the required skills and experience, please send your CV Application for immediate consideration. If you would like further details before applying, please call us.

Thank you for your interest. We will assess your application and we will contact you if we are able to progress with considering you for the vacancy. Please note that due to the high number of applications we can receive, we are not always able to respond to each applicant individually.

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