Customer Service Team Leader

Thames Talent Partners; High Wycombe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing customer service company in High Wycombe is seeking a Customer Service Team Leader to manage and develop a dynamic team. You'll drive customer engagement, support system implementations, and improve service processes. This role offers genuine growth opportunities where your leadership will significantly impact customer satisfaction and company success. If you excel at problem-solving and nurturing talent, we want to hear from you.

Qualifications

• Experience in a leadership role, particularly in customer service.
• Ability to manage and develop team members effectively.
• Strong organisational skills to oversee office operations.

Responsibilities

• Lead and manage the customer service team daily.
• Drive customer base growth through effective engagement.
• Ensure all service requests are managed efficiently.
• Guide customers through the implementation lifecycle.
• Collaborate with internal teams for customer retention.

Skills

Leadership

Customer service

Problem-solving

Team management

Job description

Thames Talent is looking for a natural leader to join a dynamic customer service team. If you enjoy managing and developing people as well as supporting customers, solving problems, and being part of a fast-moving project, we want to hear from you!

The Role

As a Team Leader, youll have direct reports that youll line management.This is a crucial role to help shape a fast growing team. Alongside your team leader duties, your focus will be on providing excellent customer experiences, supporting new users, and contributing ideas to improve our processes.

This role offers genuine growth opportunities within an expanding project, where your contribution will directly impact customer satisfaction and the companys success.

Key Responsibilities

• Lead and provide day-to-day support to an office-based team
• Drive ongoing growth of the customer base
• Deliver a high standard of system support, ensuring all service requests are logged, tracked, and resolved
• Oversee the full implementation lifecycle, guiding customers smoothly from initial enquiry through to successful launch
• Collaborate closely with internal teams to support customer retention and long-term engagement

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Customer Service Team Leader • High Wycombe, Buckinghamshire, UK