Customer Service Team Leader

Paddy Power Plc; Greenhill; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading betting company is seeking a Customer Service Team Leader in Greater London. You will ensure outstanding experiences for customers while assisting with various betting channels. The role offers competitive pay and includes various benefits like a performance bonus and flexible work patterns. An ideal candidate is proactive and customer-focused, ready to engage visitors and meet store goals.

Benefits

Competitive salary

Performance bonus

Flexible work patterns

Company pension scheme

Employee assistance programme

Financial wellbeing platform

Company sharesave scheme

Birthday leave

Qualifications

• Proactive and motivated individual who is passionate about achieving results.
• Ability to engage warmly with customers and meet shop goals.

Responsibilities

• Exceed customers’ expectations and build effective relationships.
• Assist customers to place bets through various channels.
• Ensure smooth shop operations in the absence of the Shop Manager.

Skills

Customer-focused

Proactive

Strong communication

Ability to build relationships

Job description

Overview

Paddy Power is hiring a Customer Service Team Leader in Harrow, Greater London. This is a permanent, part-time role. Starting salary: £13.90 per hour.

Your Role in the Team

As a Customer Service Team Leader, you will be the welcoming host for customers in our retail shops, ensuring they have an outstanding experience. You will engage warmly with visitors, provide best-in-class service, and promote our online and retail products and services. You will help create a friendly atmosphere and play a key role in delivering outstanding hospitality in the dynamic world of retail betting.

We are looking for a proactive and motivated individual who is passionate about achieving results and meeting shop goals and targets. Full training will be provided, even if you have not previously worked in the betting industry; attitude matters.

How you’ll do it

Exceed customers’ expectations, build effective relationships, and create a warm, positive environment. You will host customers in shop, cross-sell retail and online products, clearly answer customer queries, and inform customers about promotions.

Responsibilities

• Assisting customers to place bets through various channels, such as betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere
• Taking responsibility for operations in the absence of the Shop Manager, ensuring smooth shop functioning
• Adapting to different situations while remaining customer-focused
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

What we offer

• Competitive salary including pay increase after probation or specified period
• Performance Bonus & Promotional rewards
• Annual & Quarterly rewards
• Flexible work patterns
• Family Leave (Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (discount on Flutter Shares)
• Life Cover
• Company Pension Scheme
• Company Sick Pay
• Birthday Leave
• Employee Assistance Programme (including up to 6 free counselling sessions)
• Financial Wellbeing platform - NUDGE
• Company Social Events
• Groupon Discount Scheme
• Eyecare vouchers

Values

Customer First, Always | Change The Game | Win Together | Free To Be Me. We are proud of our 4 Values and they guide how we work at Paddy Power.

Inclusion

We are an inclusive employer and welcome applicants from all backgrounds. You don’t have to meet all the requirements listed to apply. If you need adjustments to make this role work for you, let us know and we’ll see how we can help.

Paddy Power