Customer Service Team Lead - Financial Services (Newcastle)

Randstad Digital; Newcastle upon Tyne; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading consultancy firm is looking for a Customer Service Supervisor for a 6-month office-based contract in Newcastle. The role involves managing a team of 10 and resolving complex queries while driving operational excellence. Ideal candidates will have experience in high-volume contact centres, preferably in Financial Services. This position offers £18.00 per hour for 37.5 hours a week, with potential for permanent placement.

Qualifications

• Proven experience in managing a team in a contact centre environment.
• Experience in Financial Services is preferred.
• Ability to resolve complex customer queries efficiently.

Responsibilities

• Manage a team of 10 customer service representatives.
• Resolve complex queries from customers.
• Drive operational excellence in service delivery.

Skills

Team management

Complex problem resolution

Experience in high-volume contact centres

Job description

A leading consultancy firm is looking for a Customer Service Supervisor for a 6-month office-based contract in Newcastle. The role involves managing a team of 10 and resolving complex queries while driving operational excellence. Ideal candidates will have experience in high-volume contact centres, preferably in Financial Services. This position offers £18.00 per hour for 37.5 hours a week, with potential for permanent placement.