Customer Service Team Advisor

Pickles Recruitment; Manchester; On-site; GBP 26,000 - 29,000; Full time

Job summary

A recruitment agency is seeking a proactive Customer Service Team Advisor to work with a client in Hyde. In this full-time position, you will produce accurate quotations, build strong customer relationships, and handle enquiries. Candidates should have at least 3 years of customer service experience, strong organisational skills, and confidence in commercial quoting. The role offers a competitive salary of GBP26,000-GBP29,000, alongside benefits like a pension and holiday allowance.

Benefits

Competitive salary

25 days holiday + bank holidays

Company pension

Quarterly bonus scheme

On-site parking

Qualifications

• Minimum 3 years Customer Service experience within an office environment.
• Strong commercial awareness, particularly around quoting.
• Proven experience working in a busy office.

Responsibilities

• Produce accurate and timely quotations for incoming enquiries.
• Build strong customer relationships with a professional, friendly telephone manner.
• Pre-qualify enquiries and follow up within agreed timescales.

Skills

Customer Service experience

Organisational skills

Sage experience

Commercial awareness

Tools

Sage software

Job description

Customer Service Team Advisor (Sales & Quoting)

Salary: GBP26,000-GBP29,000 (DOE)

Hours: Monday to Friday, Full-Time

Location: Hyde (on-site)

Pickles Recruitment is seeking a proactive and commercially minded Customer Service Team Advisor to join one of our fantastic clients in Hyde. This role is perfect for someone with strong customer service experience, excellent organisational skills, and confidence in handling quotes.

Must Haves

• Minimum 3 years Customer Service experience within an office environment
• Sage experience (ideal)
• Strong commercial awareness, particularly around quoting
• Proven experience working in a busy office

Key Responsibilities

• Produce accurate and timely quotations for incoming enquiries
• Build strong customer relationships with a professional, friendly telephone manner
• Pre-qualify enquiries and follow up within agreed timescales
• Convert quotes into sales orders
• Liaise with internal departments including Transport, Fabrication, Warehouse teams and external partners
• Handle incoming calls and email enquiries
• Maintain excellent attention to detail across all communications and order processing
• Use Sage software to manage enquiries and orders (training provided if required)
• Identify commercial opportunities and add value to each customer interaction

What We're Looking For

• Confident communicator with the ability to build rapport quickly
• Positive, professional telephone manner
• Highly organised with strong attention to detail
• Ability to work collaboratively across teams
• B2B experience desirable
• Sage experience preferred but not essential

What's In It For You

• Competitive salary GBP26,000-GBP29,000
• Monday-Friday, 08:00-17:00
• 25 days holiday + bank holidays
• Company pension
• Quarterly bonus scheme
• On-site parking