Customer Service Supervisor - Distribution

Stark Group; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading building materials distributor is seeking a Customer Service Supervisor Yard to join the Exeter branch. Responsibilities include welcoming customers, managing customer orders, and maintaining stock levels. Candidates should have strong organisational and communication skills and a focus on health and safety. The role offers career growth, competitive salary, staff discounts, and generous holiday benefits in a collaborative environment.

Benefits

Life Assurance

Employee Discount

WorkPerks

Aviva Digicare+

Voluntary benefits

Qualifications

• Ability to prioritise work accordingly.
• Confident working both indoors and outdoors.
• Comfortable with manual handling of bulky items.

Responsibilities

• Welcome customers and take an active interest in their projects.
• Prepare customer orders and manage stock levels.
• Maintain cleanliness of the branch for a great customer impression.

Skills

Strong organisational skills

Strong communication skills

Health and safety focus

Job description

Responsibilities

• Welcome customers to the branch and take an active interest in their projects.
• Get to know our product lines so you can offer advice and help to customers, making the most of all customer interactions in line with our Jewson Values.
• Help to prepare customer orders, load and unload customer and supplier vehicles using a Forklift Truck to minimise manual handling (training will be provided).
• Check incoming deliveries and report missing or damaged products.
• Maintain stock levels in both the shop and yard areas, carrying out regular stock counts.
• Keep the branch looking clean and tidy, to make a great first impression on our customers.

Qualifications

• Strong organisational skills, with the ability to prioritise work accordingly.
• Strong communication skills.
• Confident working both indoors and outdoors.
• A health and safety focus.
• Comfortable in a role involving extensive manual handling of bulky items.

Company Overview

At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home! Jewson, a leading building materials distributor in Northern Europe, is on the hunt for somebody who is as passionate about great service as we are. At Jewson, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays). We are looking for a Customer Service Supervisor Yard to join the team at our Exeter branch. Hours: 7:00 to 5:00 Monday to Friday and every other Saturday morning 8-12.

Benefits

• Life Assurance - From your first day of employment with us you are automatically covered for a lump‑sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
• WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.
• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation).
• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover.
• Employee Discount.