Customer Service Supervisor

University of Southampton; Southampton; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading educational institution is seeking a full-time permanent Customer Services Supervisor to join the Facilities team. This role will involve managing reception teams, assisting in daily operations of the halls, and providing excellent customer service to students. The salary range is £26,942 to £29,959 per annum. Shift hours will vary, requiring flexibility.

Qualifications

• Ability to quickly pick up new software packages and competence in using systems and spreadsheets.
• Experience in providing excellent customer service.
• Experience in managing small teams is a plus.

Responsibilities

• Assist in the day-to-day running of the hall complex.
• Provide administrative support for Health and Safety checks.
• Manage Reception Assistant teams for smooth evening operations.

Skills

Excellent communication skills

Self-motivation

Ability to manage workload

Job description

We are recruiting for a full-time permanent Customer Services Supervisor, within the Wessex Lane Halls Facilities team in our Residential Services department. This role will be covering both Wessex Lane and City Gateway halls of residence, with the primary work location being Wessex Lane.

Residential Services at the University of Southampton offer accommodation to thousands of undergraduate, post graduate and families coming to study at the University. You will be joining the team at an exciting time as we continue to develop our portfolio of over 6,500 rooms, along with continued development of our halls offer, to enhance student experience.

You will be part of a team of staff who support the smooth running of our Halls of Residence providing an excellent customer service to our students and supporting their wellbeing during their time in residence. The main responsibilities of the Facilities Management team include:

• Assisting the Residential Service Supervisor/Residential Services Management team in the day-to-day running of ahall complex and/or a functional work stream such as customer service provision
• Providing administrative support for routine tasks such as Health and Safety checks.
• Managing the workload of the Reception Assistant teams to ensure the smooth running of our Receptions of an evening.
• Project work as delegated by the Residential Service Supervisor/Residential Services Management team

The successful candidate will quickly pick up new software packages and be competent in the use of systems and spreadsheets. Excellent communication skills will be essential, as well as the ability to liaise with a variety of teams within the University in a professional manner.

Self-motivation and the ability to manage small numbers of people and one’s own workload are desirable qualities.

The position offers a 36 hour/week contract and is complimented by a range of other employment benefits. The working hours will be on a rota working shifts of either 8am-4pm, 9 am to 5pm, 10am to 6pm or if the need arises 12pm-8pm.

£26,942 to £29,959 per annum