Customer Service Specialist — Parking & Pension

Sterling Kohler; Cheltenham; On-site; GBP 24,000 - 26,000; Full time

Job summary

A prominent bathroom product company in Cheltenham is seeking a Customer Service Representative for a full-time role. You will provide exceptional service by assisting customers with inquiries and solutions, ensuring satisfaction across the Mira UK product range. Candidates should possess a confident telephone manner, experience in customer service, and GCSE Maths and English. The starting salary is £24,804, rising to £25,264, plus extensive benefits. Join a collaborative team committed to customer delight and innovation.

Benefits

Parking

Competitive pension scheme

Volunteering days

Subsidised onsite deli

Qualifications

• Confident telephone manner for effective customer interaction.
• Experience in a customer services environment is essential.
• Attention to detail for first-contact resolution.

Responsibilities

• Assist customers with pre-sales inquiries via phone and email.
• Identify customer needs and provide appropriate solutions.
• Offer post-sale technical support to customers.

Skills

Confident telephone manner

Experience in customer services

Attention to detail

Common-sense problem solving

Strong written communication

Team collaboration

Education

GCSE Maths and English

Tools

Salesforce or similar CRM

Job description

A prominent bathroom product company in Cheltenham is seeking a Customer Service Representative for a full-time role. You will provide exceptional service by assisting customers with inquiries and solutions, ensuring satisfaction across the Mira UK product range. Candidates should possess a confident telephone manner, experience in customer service, and GCSE Maths and English. The starting salary is £24,804, rising to £25,264, plus extensive benefits. Join a collaborative team committed to customer delight and innovation.