Customer Service Specialist - Italian Speaker

UNAVAILABLE; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in precious metals is seeking a Customer Service Specialist to provide expert guidance and support to retail customers. The ideal candidate will thrive in a multicultural environment, engaging with clients in multiple languages and ensuring exceptional service. Opportunities for career growth and a vibrant team culture await. This position is based in London, offering competitive benefits and a collaborative work atmosphere.

Benefits

Career growth & development

Competitive benefits package

Vibrant team culture

Qualifications

• Customer service experience in an international environment.
• Excellent communication skills.
• Problem-solving mindset.

Responsibilities

• Engage with customers via email, phone, and live chat.
• Advise and assist customers with product information and orders.
• Resolve inquiries efficiently to ensure customer satisfaction.

Skills

Strong English

Spanish

Italian

German

French

Job description

Overview

Join StoneX Bullion – A Global Leader in Precious Metals

StoneX Bullion, part of aFortune 50, Nasdaq-listed company, is one of Europe’s largest online precious metals traders. We specialize in gold, silver, platinum, and palladium, serving customers worldwide with high-quality products and outstanding service. As a company built onstrong values of integrity, customer focus, and excellence, we offer a dynamic andinternational work environmentwhere innovation and collaboration thrive.

By joining our team, you’ll work withtalented professionals from diverse backgrounds, covering multiple languagesto support our customers across different countries. This role offerscareer growth, skill development, and opportunities for travel, making it an exciting step for anyone looking to advance in a global organization.

Responsibilities

Your Role as a Customer Service Specialist

As aCustomer Service Specialist, you will be a trusted point of contact for our retail customers, ensuring they receive expert guidance and a seamless experience. You will play a key role in building and maintaining strong customer relationships in an industry that values trust and expertise.

Your Key Responsibilities:

• Engage with customers worldwide via email, phone, and live chat in English, Spanish and/or Italian, and ideally German
• Advise and assist customers with product information, orders, and account management.
• Resolve inquiries efficiently, ensuring customer satisfaction while maintaining high service standards.
• Identify customer needsand offer tailored solutions to enhance their experience.
• Collaborate with a multicultural team to streamline processes and improve customer service strategies.
• Support innovation by sharing insights that help refine and optimize service offerings.

Qualifications

What We’re Looking For:

• Languages:Strong English & Spanish and/or Italian skills; German and/or French is a plus.
• Customer Service Experience:Ideally in an international and service excellence-driven environment.
• Excellent Communication Skills:Ability to engage with customers professionally and empathetically.
• Problem-Solving Mindset:Quick thinker with a proactive, solution-oriented approach.
• Team Spirit:Thrives in a multicultural team where different languages and cultures come together to support a global customer base.

Why Join StoneX Bullion GmbH?

• Work for a Global Company:Be part of a stable, growing company backed by a Fortune 50 group.
• Career Growth & Development:We invest in our employees with training and clear progression opportunities.
• International Environment:Work with a diverse team and engage with customers worldwide.
• Competitive Benefits Package:Designed to support employee wellbeing and long-term security.
• Collaboration Focused: Work from a centrally located, modern office in London’s Financial Districts, designed to foster collaboration and professional growth in a dynamic business hub.
• Vibrant Team Culture:Regular events, company gatherings, and an open, supportive atmosphere.

Ready to Join a Thriving Industry?

If you’re passionate about customer service excellence and want to be part of aninternational team in a growing global industry, we’d love to hear from you. Apply today and take the next step in your career withStoneX Bullion!