Customer Service Specialist II

HireRight; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global background screening provider in Greater London is seeking a Customer Service Specialist to facilitate inquiries and resolutions for their clients. The ideal candidate will be a great communicator and a team player with a passion for customer service. The role offers a competitive salary along with comprehensive benefits, including private medical care and professional training.

Benefits

Private Medical Care

Bonus Plans

Group Life Insurance

Career Path & Opportunities to Grow

Professional Training

Qualifications

• Great communicator who listens and understands customers.
• Team player with a passion for delivering customer service.
• Fast-paced learner who enjoys variety and embraces change.
• Able to deliver excellent customer experience.
• Self-starter who is challenged to become a high achiever.
• Commitment to customers, business, and ongoing success.

Responsibilities

• Respond to inquiries via phone, e-mail, or instant chat.
• Facilitate accuracy and timely resolution of requests.

Skills

Great communication skills

Team player

Fast-paced learner

Excellent customer experience delivery

Self-starter

Customer-focused attitude

Job description

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in‑house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

Customer Service Specialist works with clients and their applicants to facilitate accuracy and timely resolution to their requests. Individuals in this role respond to inquiries via phone, e‑mail or instant chat. Our customers are global leaders in their fields, whether it be social media, financial services, pharmaceuticals, health providers, recruitment, entertainment, digital, IT, transport and many more.

Responsibilities

Working hours: Monday to Friday between 7am and 7pm (two shifts)

Customer Service Specialist works with clients and their applicants to facilitate accuracy and timely resolution to their requests. Individuals in this role respond to inquiries via phone, e‑mail or instant chat. Our customers are global leaders in their fields, whether it be social media, financial services, pharmaceuticals, health providers, recruitment, entertainment, digital, IT, transport and many more.

Qualifications

IF YOU ARE:

• Great communicator who listens to and understands our customers
• Team player with a genuine passion for delivering amazing customer service
• Fast‑paced learner who enjoys variety and can embrace change
• Able to deliver excellent customer experience
• Self‑starter who wants to be challenged to become high achievers
• Talented at making customers feel special on the phone, in the way they talk and the way they listen
• Showing commitment to our customers, our business, and our ongoing success

What do we offer

HireRight offers its employees a competitive salary, permanent contract and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly. Additionally, we offer:

• Private Medical Care
• Bonus Plans
• Group Life Insurance
• Career Path & Opportunities to Grow
• Professional Training

Please be informed that the company does not provide a visa sponsorship.

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.