Customer Service Specialist

Tate; London; On-site; GBP 23,000 - 28,000; Part time

Job summary

A leading staffing agency is seeking a Customer Service Specialist in Catford, London. This two-month temporary role involves supporting the Customer Service Manager and ensuring customer enquiries are handled effectively. Ideal candidates will have excellent communication skills and a strong focus on issue resolution. This position offers a salary of £28,000 per annum and requires being on site five days a week.

Qualifications

• Ability to work well in a team and independently when necessary.
• Excellent communication skills both written and verbal.
• Focus on issue resolution and maximising customer satisfaction.
• High level of computer literacy in Microsoft Office, including Word, Excel, and Outlook.
• Effective written and verbal communication skills.
• Strong administrative skills.

Responsibilities

• Support the Customer Service Manager in processing and maintaining parking correspondence.
• Ensure customer enquiries are handled quickly and efficiently.
• Advise the public on payment and appeal methods.

Skills

Teamwork

Communication skills

Issue resolution

Microsoft Office proficiency

Administrative skills

Job description

Customer Service Specialist

Catford

£28,000

5x days on site

Two month temporary role

We're looking for several Customer Service temps to support with a project for our client who is one of the leading providers of parking enforcement services. This is a two month Temporary position that could be extended. This is a fantastic opportunity for a Customer Service Officer to join a Customer Service team.

What you'll be doing…

• Supporting the Customer Service Manager in the processing, maintaining and updating of parking correspondence, calls, permits and notices.
• Ensuring customer enquiries are handled quickly and efficiently
• Advising the public on payment/appeal methods and other issues regarding enforcement action taken on their vehicle.

What you'll need…

• Ability to work well in a team and independently when necessary
• Excellent communication skills both written and verbal
• Focus on issue resolution and maximising customer satisfaction
• High level of computer literacy in Microsoft Office, including, word excel and outlook
• Effective written and verbal communication skills
• Strong administrative skills

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.