Customer Service Specialist

ZipRecruiter; Dartford; Hybrid; GBP 30,000; Full time

Job summary

A recruitment agency is looking for a Customer Services professional in Dartford to provide technical support, handle customer queries, and process orders. The ideal candidate will have over 3 years of B2B customer service experience and strong systems capabilities. This is a permanent role with a hybrid working model requiring 3 days in the office.

Qualifications

• 3+ years proven customer services experience.
• Business to Business (B2B) experience.
• Strong systems capabilities.

Responsibilities

• Provide technical and systems support to the Customer Service team.
• Deliver exceptional administration and technical support.
• Accurate processing of orders and customer returns.

Skills

Customer service experience

B2B experience

Strong systems capabilities

Technical product knowledge

Job description

Job Description

Customer Services – £30k, permanent position, hybrid working (3 days in the office). Location, Dartford, Kent.

Responsibilities

• To provide technical and systems support both the Customer Service team and UK Fleet Contracts as well as customer service. This will involve developing relationships with the team and customers across the board.
• Provide exceptional administration, systems and technical support to the customer service, dealing professionally, empathetically, and efficiently with all queries and complaints.
• To learn more about the products and better understand needs and requirements of installations and provide solutions.
• To provide highest level of admin and technical support to customers and the team
• Provide exceptional customer service in supporting key UK fleet contracts, dealing professionally, empathetically and efficiently with incoming telephone orders and queries.
• Accurate processing of orders in a timely manner, handling any special instructions as appropriate.
• Processing of customer returns.
• Support the field sales teams in providing quotes and documentation as required and arranging vehicle fittings.

Required experience

• 3+ years proven customer services experience
• Business to Business (B2B) experience
• Strong systems capabilities
• Have an appetite to explore and understand Technical/product/electronic products and devices. Inquisitive for knowledge on this subject.