Customer Service Specialist

J.P. Morgan; City of Edinburgh; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading financial institution in Edinburgh is seeking a Customer Service Specialist to provide exceptional experiences for customers. You will assist with complex needs and engage primarily through calls and online chats. Ideal candidates should have a passion for helping customers and proven experience in a fast-paced environment. This role offers flexible working hours and is part of a team redefining banking experiences in the UK.

Benefits

Flexible Working Hours

Variety of Shifts

Qualifications

• Proven experience in a fast-paced customer experience environment.
• Ability to understand customer needs and find effective solutions.

Responsibilities

• Provide friendly, caring, and efficient service to customers.
• Resolve customer issues at the first point of contact.
• Work alongside team members to elevate customer service.

Skills

Customer-Centric

Strong verbal and written communication skills

Solution-Oriented

Growth Mindset

Team Player

Job description

Overview

Kickstart your career as a Customer Service Specialist at Chase Bank! Are you passionate about helping customers? Join the team recognized as the Best British Bank for 2023, 2024 and 2025, ranked number one for customer service. Be part of one of the fastest-growing banks in the UK, where you will assist customers with complex needs and provide exceptional experiences. We empower our specialists to resolve issues efficiently and accurately, ensuring memorable service. As a new bank in the UK market, we are constantly seeking innovative ideas to enhance our service and colleague experience, and you will play a key role in our evolution.

As a Customer Service Specialist at Chase, you will be at the forefront of providing exceptional experiences, assisting customers with their more complex needs. You will engage with customers primarily through calls and online chats, helping those with greater financial needs or managing more challenging personal situations. Your role will be pivotal in driving service excellence and contributing to our continuous improvement efforts.

Job Responsibilities:

• Deliver Excellence: Provide friendly, caring, and efficient service to our valued customers.
• Problem Solver: Resolve customer issues at the first point of contact, ensuring their needs are met with satisfaction.
• Team Collaborator: Work alongside teammates to elevate customer service and refine our processes.
• Digital Guide: Educate and assist customers with our digital app, as well as new product and service launches.
• Escalation Expert: Act as an escalation point for customers who need our help in more challenging moments.

Required Qualifications, Capabilities, and Skills:

• Customer-Centric: A genuine passion for helping customers.
• Experience: Proven experience in a fast-paced customer experience environment.
• Communication: Strong verbal and written communication skills.
• Solution-Oriented: Ability to understand customer needs and find effective solutions.
• Growth Mindset: A passion for learning and personal development.
• Team Player: Ability to work collaboratively and advocate for customer service and the brand.

Preferred Qualifications, Capabilities, and Skills:

• Industry Experience: Previous experience in customer service, ideally from financial services.
• Contact Centre Experience: Experience working in a Contact Centre is a plus.

What We Offer:

• Flexible Working Hours: 35 hours per week over 4 or 5 days, with a blend of office and home working.
• Variety of Shifts: A range of shift patterns between 8 am and 9 pm, available 365 days a year.

Join Chase and be part of a team that is redefining the banking experience in the UK. Apply today and help us create unforgettable experiences for our customers!

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