Customer Service Specialist

JPMorganChase; City of Edinburgh; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading financial institution is seeking a Senior Customer Service Specialist in Edinburgh. The role involves delivering excellent service, resolving customer issues, and collaborating with the team. Ideal candidates have experience in customer service within financial services and possess strong communication skills. The position offers flexible working hours and opportunities for professional growth.

Benefits

Flexible working hours

Variety of shifts

Office and home working blend

Qualifications

• Proven experience in a fast-paced customer experience environment.
• Genuine passion for helping customers.
• Ability to understand customer needs and find effective solutions.

Responsibilities

• Provide friendly, caring, and efficient service to customers.
• Solve customer issues at the first point of contact.
• Work with teammates to elevate customer service.

Skills

Customer service experience in financial services

Strong verbal communication skills

Solution-oriented mindset

Team collaboration

Passion for personal development

Job description

Elevate Your Career as a Senior Customer Service Specialist at Chase Bank!

Are you passionate about helping customers? Do you want to be part of a team that has been recognized as the Best British Bank for 2023, 2024 and 2025!, ranked number one for customer service? If so, we invite you to join one of the fastest-growing banks in the UK!

Why Chase?

At Chase, our customers rely on us for their financial needs. As a Customer Service Specialist, you'll be at the forefront of providing exceptional experiences, assisting customers with their more complex needs. We empower our specialists to resolve customer issues efficiently and accurately, ensuring memorable quality service. You'll engage with customers primarily through calls, helping those with greater financial needs or managing more challenging personal situations. As a new bank in the UK market, we're constantly seeking innovative ideas to enhance our service and colleague experience, and you'll play a key role in our evolution.

Job Responsibilities

• Deliver Excellence: Provide friendly, caring, and efficient service to our valued customers.
• Problem Solver: Resolve customer issues at the first point of contact, ensuring their needs are met with satisfaction.
• Team Collaborator: Work alongside teammates to elevate customer service and refine our processes.
• Digital Guide: Educate and assist customers with our digital app, as well as new product and service launches.
• Escalation Expert: Act as an escalation point for customers who need our help in more challenging moments.

Required Qualifications, Capabilities, and Skills

• Customer service experience in financial services, banking or a contact centre environment
• Customer-Centric: A genuine passion for helping customers
• Experience: Proven experience in a fast-paced customer experience environment.
• Communication: Strong verbal and written communication skills.
• Solution-Oriented: Ability to understand customer needs and find effective solutions.
• Growth Mindset: A passion for learning and personal development.
• Team Player: Ability to work collaboratively and advocate for customer service and the brand.

What We Offer:

• Flexible Working Hours: 35 hours per week over 4 days, with a blend of office and home working.
• Variety of Shifts: A range of shift patterns between 8 am and 9 pm, available 365 days a year.

Join Chase and be part of a team that is redefining the banking experience in the UK. Apply today and help us create unforgettable experiences for our customers!

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.