Customer Service

Avenue Scotland; Glenrothes; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A well-established client in Fife is seeking a Spanish speaking Customer Service Executive. In this full-time role, you will cover a variety of Spanish-speaking customers, process orders, maintain customer databases, and resolve queries. The ideal candidate should be fluent in Spanish, possess proven customer service experience, and have excellent IT skills including MS Office and advanced Excel. Hybrid working may be available post-training.

Benefits

Competitive salary

Excellent benefits

Hybrid working after training

Qualifications

• Large part of the role involves communication directly with customers in Spanish.
• Proven customer service experience in an office environment.
• Ideally experience in the manufacturing industry.

Responsibilities

• Cover Spanish-speaking customers and process customer orders.
• Monitor and maintain the open order backlog.
• Liaise with Finance to resolve queries and process complaints.
• Maintain customer database and provide delivery information.
• Release price lists and inform customers of service changes.

Skills

Fluent in Spanish

Customer service experience

Excellent IT skills

Organisational skills

Written and oral communication

Flexible and self-motivated

Tools

MS Office

Advanced Excel

Job description

Our well established Fife based client, are looking for a Spanish speaking Customer Service Executive to join their team.

Responsibilities

• Cover a variety of primarily Spanish-speaking customers plus other designated accounts in other territories (Note: this role will not be limited to Spanish speaking customers).
• Review and process customer orders, acknowledging orders within agreed timescales.
• Monitor customer orders on a daily, weekly, monthly basis through daily maintenance of an open order backlog and daily updates from Procurement and Planning Teams.
• Liaise with the Finance team to resolve credit queries.
• Process customer complaints acting as interface between customers and internal Teams to resolve.
• Maintain regular contact with relevant External Sales Teams to ensure they are kept updated of any issues / changes as required.
• Maintain customer database with customer specific delivery instructions, contact details and any other customer specific information to provide visibility to other members of the Customer Service Team.
• Contact customers frequently offering help and support and build relationships with customers.
• Provide lead time / delivery information / stock availability to customers on request.
• Release pricelists to customers in line with instructions from the Customer Service Supervisor / Customer Service Manager.
• Keep customers informed of any changes to services or products from Leviton Manufacturing UK Ltd as instructed by the Customer Service Supervisor / Customer Service Manager.
• Provide temporary cover for other accounts during holiday periods/ absence within the Customer Service Team.

Qualifications

• Must be fluent in Spanish (oral and written) as a large part of the role will involve communication direct with customers by phone and email.
• Proven customer service experience in an office related environment.
• Ideally experience working in the manufacturing industry.
• Excellent IT skills including MS office and advanced Excel.
• Excellent oral and written communication skills.
• Strong organisational and planning skills.
• Ability to work to tight deadlines.
• Self-motivated and flexible.

Benefits

You will receive a competitive salary + excellent benefits. This role is full-time Mon - Fri office based but may be flexible to work hybrid 2 days a week once training is completed. Please send CV and application for consideration ASAP. INDPERM