Customer Service/ Scheduling

Adecco; High Wycombe; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service/Scheduling Specialist in High Wycombe. The role involves providing exceptional customer service, managing schedules, and ensuring quality assurance with client interactions. The ideal candidate will have strong organizational skills and a proven ability to build relationships. This permanent position offers a salary of £26,000 - £28,000 per year and includes benefits such as free parking and a company pension.

Benefits

Free and On-site Parking

Company Pension

Company Events

Qualifications

• Proven track record of building strong relationships with customers.
• Excellent organizational skills and ability to manage multiple tasks effectively.
• Experience in liaising with engineers and managing schedules is preferred.

Responsibilities

• Prioritize and process customer queries and orders through telephone and email.
• Arrange planned maintenance and coordinate small works.
• Ensure all callouts are completed according to client KPIs.

Skills

Customer relationship management

Clear communication

Organizational skills

Scheduling

Job description

Overview

Join Our Team as a Customer Service/Scheduling Specialist!

Are you passionate about providing exceptional customer service? Do you have a knack for scheduling and coordinating? If so, we have an exciting opportunity for you to join our team in High Wycombe!

Position: Customer Service/Scheduling Specialist
Contract Type: Permanent
Salary: £26,000 - £28,000 per year
Schedule: Monday to Friday

About Us

We are a leading player in the utilities industry, committed to delivering outstanding service to our customers. Our goal is to build lasting relationships based on trust and reliability. If you thrive in a dynamic environment and enjoy problem-solving, we want to hear from you!

Responsibilities

• Customer Interaction: prioritise and process customer queries and orders through telephone and email.
• Scheduling: Arrange planned maintenance and coordinate small works with our team of engineers and customers.
• Quality Assurance: Ensure that all callouts are completed according to client KPIs and our internal SLAs.
• Problem Solving: Investigate and resolve customer queries or complaints swiftly and patiently while maintaining our CRM system.
• Invoicing: Provide accurate customer invoicing and maintain thorough records.
• Collaboration: Liaise with engineers, subcontractors, suppliers, and internal departments to ensure seamless operations.

Qualifications

• A proven track record of building strong relationships with customers.
• Clear, accurate, and timely communication skills.
• Excellent organisational skills and the ability to manage multiple tasks effectively.
• Experience in liaising with engineers and managing schedules is preferred.
• A flexible approach to your work, with the confidence to tackle various tasks.

Why Join Us

At our organisation, we believe that our employees are our greatest asset. We offer a range of benefits, including:

• Free and On-site Parking
• Company Pension
• Company Events

How to Apply

To apply, simply submit your CV detailing your relevant experience. Let’s create amazing customer experiences together!

We can’t wait to meet you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website